Just flew back from Africa. . . 2 flights on Emirates (Awesome airline), and then 2 flights on US Airways.
The first US flight (MUC - PHL) was OK, international service is still better than domestic.
The 2nd US flight was, I suppose, consistent with US Airways ranking at the bottom of all customer satisfaction surveys, e.g.
1. Over an hour on the tarmac with no airconditioning
2. Not a word from the crew regarding the reason or expected timing for the delay ("we appreciate your patience")
3. Pilots seen dashing off before any passengers were allowed to deplane - I'd have loved to tell them to their face how bad they suck and how no-one can stop them
4. $2 for a can of Coke? Profit margins fatter than the pharmaceutical industry!
5. Flight attendants in a pissy mood - even smiles cost these days. . .
6. 2 of 3 pieces of Luggage stayed in PHL
Anyway. . . here's my question. . .
What's the best way to make my dissatisfaction with US Airways known? Write them a letter (and receive a $25 certificate for future travel which I will not use?), or is there a way to complain to the FAA (e.g. An hour without airconditioning and $2 for a bottle of water seems F'd up enough that the FAA should know)
The first US flight (MUC - PHL) was OK, international service is still better than domestic.
The 2nd US flight was, I suppose, consistent with US Airways ranking at the bottom of all customer satisfaction surveys, e.g.
1. Over an hour on the tarmac with no airconditioning
2. Not a word from the crew regarding the reason or expected timing for the delay ("we appreciate your patience")
3. Pilots seen dashing off before any passengers were allowed to deplane - I'd have loved to tell them to their face how bad they suck and how no-one can stop them
4. $2 for a can of Coke? Profit margins fatter than the pharmaceutical industry!
5. Flight attendants in a pissy mood - even smiles cost these days. . .
6. 2 of 3 pieces of Luggage stayed in PHL
Anyway. . . here's my question. . .
What's the best way to make my dissatisfaction with US Airways known? Write them a letter (and receive a $25 certificate for future travel which I will not use?), or is there a way to complain to the FAA (e.g. An hour without airconditioning and $2 for a bottle of water seems F'd up enough that the FAA should know)