Delta CDG non-rev question

89-LX

89-LX

Well-Known Member
Just a quick question for the Delta employees here. I work for one of the regional partners, and the other day the wife and I did a quick few day trip to Paris. Going there was no big deal, but coming back was an issue that I'm new to. This was my first time ever using benefits to go international, and even my first time in Europe, so before we venture out again, I'd just like to learn a little more about the system for next time.

On our flight back, DeltaNet showed 17 business class seats available as unsold on the listing results. The airport standby list showed 20 unassigned business class seats. My wife and I were 9 and 10 on the standby list. There was also some Skywest employees that were 11 and 12 on the list that had the same issue as us. The gate agent said that there was no open seats up front, even though right there on DeltaNet it showed the 17/20 numbers as above. She said that the Delta system is not the same as theirs, and only theirs matters.

When I tried to ask for clarification, it was just rude responses "there are no seats, what do you want in the back?" Only thing that someone told me, which kind of makes sense in a way, is that people bought tickets on the Air France system, and that Delta doesn't reflect those numbers on their system. So the other 17 seats were taken by Air France passengers and/or non-rev's ahead of me. If that is true, why wouldn't Delta's system reflect those seats as being sold?

Also, what other airports are known for this? Just trying to learn a little more before we venture back out again, so I can plan appropriately incase a flight could actually be sold out, but DeltaNet doesn't show it is.

Thanks!
 
If the seats had been sold (regardless of who sold it) they would have been removed from availability in TravelNet.

CDG (and somewhere else I can't think of at the moment, AMS maybe, haven't nonreved to either) cannot process J class non-rev. It has to do with the fact that the flights aren't worked in DLTerm/SNAPP but are instead worked via pseudo flights in Air France/KLM's reservation system. As such they are single class listing only and the reservations all end up as Y class. Basically when you list for Delta, they have to create a listing in their system for the flight and it cannot handle multiple class bookings.
 
AMS is awesome. Never had a problem getting biz from there. Depending on how nice (and lucky) you are, you might also get biz on a KL ZED fare.
 
Yeah, my memory is fuzzy and can't remember where it was, maybe NCE? I've just heard enough horror stories about non-reving to CDG that if I ever go to Paris I definitely won't be leaving there by plane.
 
The weird thing is, she showed me the computer screen that showed the entire first class as being filled, but yet DeltaNet still showed the same 17 available and 20 unassigned seat numbers. At least the wife and I were able to experience business class on the 74 before it goes away on the way there. Just the way back we were stuck in a bulkhead row with a baby in the middle section, but at least we had an empty seat next to us.
 
On Delta I always try to do my crossings through AMS. Plenty of flights to the states if loads go to crap, plus you can pretty much ZED anywhere thanks to KLM. I've only been through CDG once and I'm not in too big of a hurry to go back.
 
The CDG and AMS stations aren't on "Deltamatic" and they use the Air France system which, well, doesn't give the same information and it isn't "standby friendly" because the numbers don't necessarily update the way we're used to.

Good luck! :)
 
I've got J class from AMS a few years ago, but had trouble on MAN, a flight took off with seats apparently open but they told me the following day it was full. Be prepared to be cleared at checkin and other oddities. Get there early and have a plan b as always...
 
undsioux1 said:
On Delta I always try to do my crossings through AMS. Plenty of flights to the states if loads go to crap, plus you can pretty much ZED anywhere thanks to KLM. I've only been through CDG once and I'm not in too big of a hurry to go back.
Click to expand...

Huh. I do it a little differently. When I'm faced with Delta ... I always try to book Lufthansa. :)
 
In AMS, KLM takes over 36 hours out. Basically travelnet becomes useless at that point. Best thing to do is when you get to the airport, go direct to the non-rev desk. I haven't done the CDG deal, but I would imagine it's the exact same thing, except run by Air France.
 
motormadness24 said:
In AMS, KLM takes over 36 hours out. Basically travelnet becomes useless at that point. Best thing to do is when you get to the airport, go direct to the non-rev desk. I haven't done the CDG deal, but I would imagine it's the exact same thing, except run by Air France.
Click to expand...

Haven't heard of that, where is it? Usually when we're flying through AMS we just landed from another flight so we're never by the main ticketing area.
 
undsioux1 said:
Haven't heard of that, where is it? Usually when we're flying through AMS we just landed from another flight so we're never by the main ticketing area.
Click to expand...

In AMS, it's just past the Casino and bank upstairs. CDG, I think that desk just to the right of the Delta counters facing the roadway handles most of the NRSA stuff.
 
I really appreciate the advice everyone. The wife and I are looking at going to Poland in the spring of next year through AMS so that she can show me where she is from, and to meet her family, so I'd like to try to be a little bit more prepared for dealing with that in the future.
 
Some things to keep in mind about CDG. One, it's an AF station. That's who you are dealing with. Two, they don't have access to the Delta software, they only get a feed. Three, AF employees cannot NR in first, even on their own metal, so they treat everyone the same. Four, it's France.
 
Hate to bring this thread back to the top...but for those who might know:

What does Delta do with HKs on flights when there are open seats in the premium cabin and no remaining seats in economy? You can imagine that DTW was a mess yesterday and now a handful of international flights have HKs trying to get to their desired destination, but very few seats in economy and - in most cases - a half-full premium cabin.

Any insight is appreciated
 
In the case of Y oversold but seats available in J, the gate agent will upgrade as necessary to avoid denied boarding.
 
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