Ajax
¯\_(ツ)_/¯
I liked the apology, they recognized that the intended message was not what was initially portrayed. People are going to do whatever they can to stick out from the pack, this poor guy/gal did just that with the bound folder. They were trying to be professional and go above and beyond to stand out, understandable. They had good intentions, it just doesn't line up with what Delta wants and that is perfectly understandable. Using them as an opportunity to rub it in their face didn't look good, and they owned up to it. That said, those comments are horrendous.