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Well whatever they're background, their pay is piss poor and the low pay encourages them to be lazy. I'm sure they're thinking, "check for terrorists, I don't get paid enough to do this!"
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I don't call being paid $30,000-$40,000 for unskilled labor underpaid. Moreover, I don't see how being underpaid always leads to poor job performance. What about firefighters, police officers, teachers, and flight instructors? Most start at the same money or less as a TSA employee, however most do a pretty good job in my opinion. Mav, do say, "teach landings today, I don't get paid enought to do this!"