Army Veteran, landed a SWA Dispatch interview

ImAWhoDat

New Member
Hello all,

Long story short, I was an enlisted active duty Army soldier with the military occupational specialty of 15P, or Aviation Operations Specialist. While enlisted, I had the extreme pleasure of learning about several types of helicopters and was able to meet pilots from all walks of life. I was primarily a "record keeper" of pilot records and certifications in garrison, but also monitored air traffic, air space using Blue Force Tracker, sent NOTAMS, monitored weather, utilized proper aviation terminology and etiquette, and dispatched flights for training and range runs.

In Afghanistan in support of OEF X, I was the lead RTO for a task force consisting of Kiowas, Blackhawks, Chinooks, and Apaches and dispatched hundreds of combat, recovery, and medical (9Line) missions. I enjoyed communicating with the pilots and other aviation and combat arms Tactical Operations Centers when we supported them.

Now, the bad news. I've been out of this line of work for 7 years. I'm relatively young at 29, about to receive my college degree from LSU in December, and I applied to Southwest Airlines for a dispatcher position some time ago. Yesterday, I got a call back.

Interview next Wednesday at 10AM, starting pay at $9/hour, dress business professional. Already responded that I'll be there at 945AM.

Point blank, I'm scared absolutely ****less. I've got no idea what the interview will go like or why I even got an interview. I browse these forums and see people having gone to civilian school for this and I feel woefully unprepared to the point I may embarrass myself. I am absolutely not up-to-date on rules and regulations as I've been working in retail and banking for the past several years. I never dreamed I'd get a call back.

T-minus 6 days...where oh where do I start? If hired, do they send you to a separate school to learn/re-learn this? The starting pay indicates that there is some level of training involved, but I'm lost in the woods. My head is swimming in all of this information as I'm brushing up on my notes from Advanced Individual Training while I was in the service.
 
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I had a friend in the NH Air National Guard, working at the Command Post there, get her dispatch license and managed to get a job offer with Continental right out of school. It's rare but it does happen. (She ended up going with a different carrier for personal reasons, and I wonder now if she regrets her decision any. She no longer works in aviation.)
 
The below dispatch interview information is from a coworker of mine who was not offered a position, so take this advice however you like...

The big thing they’re looking for during the face to face is how confident you are in your decisions and how prone you are to second guess yourself. You’re in the room with about 5 or 6 people, one of which is HR. They give you various flight plans, charts, NOTAMs, METARs, TAFs, etc, and ask you hypothetical questions based on these. He said none of the questions were especially hard, but depending on your background you may not know everything. There were also more typical “tell us about a time when...” questions too.

Good luck!
 
1st off GEAUX TIGERS! 2nd GEAUX get a lottery ticket right now! I am sure I am not the only one here wondering how you got so lucky. Hope the luck continues for you geaux get'em tiger! here's a good place for you to be looking yesterday:
Aircraft Dispatcher Oral Exam Guide: Prepare for the FAA Oral and Practical Exam to Earn Your Aircraft Dispatcher Certificate (Oral Exam Guide series): Dr. David C. Ison: 9781560279006: Amazon.com: Books

This is a terrific book to brush up and prepare for an interview. I always recommend it, especially for anyone who’s been out of the industry for a while.


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I have the perfect person to put you in touch with. Also former 15P, got on with a regional and recently got hired by us. PM me and I’ll put you in contact with him. This will be a great resource for you.


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How do you not know how you got the interview? I mean getting the call back means you aced the test. Were you not confident about the results when you took the test?
 
Hello all,

Long story short, I was an enlisted active duty Army soldier with the military occupational specialty of 15P, or Aviation Operations Specialist. While enlisted, I had the extreme pleasure of learning about several types of helicopters and was able to meet pilots from all walks of life. I was primarily a "record keeper" of pilot records and certifications in garrison, but also monitored air traffic, air space using Blue Force Tracker, sent NOTAMS, monitored weather, utilized proper aviation terminology and etiquette, and dispatched flights for training and range runs.

In Afghanistan in support of OEF X, I was the lead RTO for a task force consisting of Kiowas, Blackhawks, Chinooks, and Apaches and dispatched hundreds of combat, recovery, and medical (9Line) missions. I enjoyed communicating with the pilots and other aviation and combat arms Tactical Operations Centers when we supported them.

Now, the bad news. I've been out of this line of work for 7 years. I'm relatively young at 29, about to receive my college degree from LSU in December, and I applied to Southwest Airlines for a dispatcher position some time ago. Yesterday, I got a call back.

Interview next Wednesday at 10AM, starting pay at $9/hour, dress business professional. Already responded that I'll be there at 945AM.

Point blank, I'm scared absolutely ****less. I've got no idea what the interview will go like or why I even got an interview. I browse these forums and see people having gone to civilian school for this and I feel woefully unprepared to the point I may embarrass myself. I am absolutely not up-to-date on rules and regulations as I've been working in retail and banking for the past several years. I never dreamed I'd get a call back.

T-minus 6 days...where oh where do I start? If hired, do they send you to a separate school to learn/re-learn this? The starting pay indicates that there is some level of training involved, but I'm lost in the woods. My head is swimming in all of this information as I'm brushing up on my notes from Advanced Individual Training while I was in the service.

15P is not related to civilian dispatching especially since it sounds like you’ve been with a rotary-wing unit. Also AIT for 15P does not get you a dispatch certificate so I hope you went to school and got the dispatch certificate after the Army.
As for the training, don’t worry about that too much. Any company to get hired with will put you through their training and OJT before giving you a compcheck and letting you work on your own
Just curious, when did you get your FAA Aircraft Disptcher certificate...
Good luck on you your interview. I was also a 15P as well as a 15Q (ATC) and it took me a few years working at regionals before getting hired by a major so it’s amazing that you got this interview without dispatcher experience so good luck, I really hope you get the job, and let us know how it goes.
 
Are you talking about Southwest Airlines? To get an interview you would’ve already had to pass a test right? And $9 an hour?
 
Hello all,

Long story short, I was an enlisted active duty Army soldier with the military occupational specialty of 15P, or Aviation Operations Specialist. While enlisted, I had the extreme pleasure of learning about several types of helicopters and was able to meet pilots from all walks of life. I was primarily a "record keeper" of pilot records and certifications in garrison, but also monitored air traffic, air space using Blue Force Tracker, sent NOTAMS, monitored weather, utilized proper aviation terminology and etiquette, and dispatched flights for training and range runs.

In Afghanistan in support of OEF X, I was the lead RTO for a task force consisting of Kiowas, Blackhawks, Chinooks, and Apaches and dispatched hundreds of combat, recovery, and medical (9Line) missions. I enjoyed communicating with the pilots and other aviation and combat arms Tactical Operations Centers when we supported them.

Now, the bad news. I've been out of this line of work for 7 years. I'm relatively young at 29, about to receive my college degree from LSU in December, and I applied to Southwest Airlines for a dispatcher position some time ago. Yesterday, I got a call back.

Interview next Wednesday at 10AM, starting pay at $9/hour, dress business professional. Already responded that I'll be there at 945AM.

Point blank, I'm scared absolutely ****less. I've got no idea what the interview will go like or why I even got an interview. I browse these forums and see people having gone to civilian school for this and I feel woefully unprepared to the point I may embarrass myself. I am absolutely not up-to-date on rules and regulations as I've been working in retail and banking for the past several years. I never dreamed I'd get a call back.

T-minus 6 days...where oh where do I start? If hired, do they send you to a separate school to learn/re-learn this? The starting pay indicates that there is some level of training involved, but I'm lost in the woods. My head is swimming in all of this information as I'm brushing up on my notes from Advanced Individual Training while I was in the service.

Not sure about $9/hour, must be a typo. Had a similar background to yours but was not lucky to get an interview with a major rightaway.
Gotta tell you that in our world of dispatchers, what you did as a 15P is not dispatching at all. Working as an RTO and relaying a 9-line MEDEVAC message to a pilot and sending them to the pickup location is absolutely not what we consider “dispatching” a flight
 
What you DO have is industry related experience. If this former 91E can do this job, you sure as heck can.

It is unusual to get an interview without actual 121 Dispatch experience but it’s not unheard of. It’s also not completely unheard of to land that job. Good on you for getting the interview! I’m rooting for you. If it doesn’t pan out this time, use it for what it is - a fantastic opportunity to gain valuable experience interviewing for a Dispatch position.

Best of luck! And thank you for your service.


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What you DO have is industry related experience. If this former 91E can do this job, you sure as heck can.

It is unusual to get an interview without actual 121 Dispatch experience but it’s not unheard of. It’s also not completely unheard of to land that job. Good on you for getting the interview! I’m rooting for you. If it doesn’t pan out this time, use it for what it is - a fantastic opportunity to gain valuable experience interviewing for a Dispatch position.

Best of luck! And thank you for your service.


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What is a bit unheard of is not knowing how he got a call back when passing a test gets that interview and the $9 hour pay rate which is not right. Also unusual is making a statement that seemed to indicate that he may not have the certificate required to do the job.
 
What is a bit unheard of is not knowing how he got a call back when passing a test gets that interview and the $9 hour pay rate which is not right. Also unusual is making a statement that seemed to indicate that he may not have the certificate required to do the job.

Yeah I agree. I just took it as a typo on the pay and a post not including all the details. Very indicative of someone who hasn’t yet dispatched. I can remember my early posts of not having a clue of what a dispatcher even was. As far as not being sure of why he got an interview, I took that as he was surprised also because he doesn’t have the actual experience dispatching.


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15P is not related to civilian dispatching especially since it sounds like you’ve been with a rotary-wing unit. Also AIT for 15P does not get you a dispatch certificate so I hope you went to school and got the dispatch certificate after the Army.
As for the training, don’t worry about that too much. Any company to get hired with will put you through their training and OJT before giving you a compcheck and letting you work on your own
Just curious, when did you get your FAA Aircraft Disptcher certificate...
Good luck on you your interview. I was also a 15P as well as a 15Q (ATC) and it took me a few years working at regionals before getting hired by a major so it’s amazing that you got this interview without dispatcher experience so good luck, I really hope you get the job, and let us know how it goes.
Did you ever get your CTO as a 15Q? I'm thinking about joining my states National Guard as a 15Q.
 
Did you ever get your CTO as a 15Q? I'm thinking about joining my states National Guard as a 15Q.

I had CTO ratings but that will depend on the unit and location that you end up at. Not sure about NG, so you should talk to the unit before enlisting and see if you can find one where you will get CTO ratings and not just ATCS ratings
 
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