But the response could be kind... reading this thread reminded me of my first encounter with bigotry within aviation many years ago when I was a relatively new regional FO. We were at our hub located in a hot and humid area of the country. We had a jumpseater up front with us in the Saab and once we were all loaded the doors closed, air conditioning hose was pulled, and we sat seemingly forever waiting for our ground team to finish loading planeside bags and hook up the tug. Between a drips of sweat falling from my face I hear a muffled “bunch of lazy N-words and S-words.” from our jumpseater. Hot and irritable myself I turned to give the jumpseater a few choice words of what I thought of his remark. The Captain I was flying with beat me to it calmly remarking, “it’s 100+ degrees out on that ramp with no breeze... I’d be moving pretty slow myself if I was subjected to that.” and then called for a checklist.
Later on in cruise I was still incredibly hot under the collar and was waiting for an opportunity to let our “Richard cranium” jumpseater know that I didn’t appreciate his earlier comment. But I never got that chance... my Captain (whom I had only flown one previous leg with) asked me if I was married... “No” I responded and then the Captain told us that his wife had just given birth to his second child the week prior. He reached into his flight bag, pulled out some photos, proudly showed us photos of his boys and his wife. To my absolute surprise his wife was a beautiful black woman... oh boy I thought now the Captain is going to let him have it. But he never did... we landed, taxied in, and shut down. The Captain shook the jumpseaters hand and told him he could ride with us anytime. After everyone had deplaned and I had finished the walk around I asked the Captain why he didn’t kick the guy off the plane back at the hub or why he didn’t dress down the jumpseater for his comment.
“Simple” he said, “People that are bigots are basically dumb children. Raising your voice rarely works, confrontation makes them double down, but kindness makes them feel awkward, stupid, and ashamed. That man learned a lesson today that will last a lifetime.”
The Captain made his point without being nasty and never lost his cool. I learned that you can always be kind... we choose whether or not to be nasty/demeaning/etc.