Okay an few corrections:
I originally said they were purchased a few weeks ago, I was wrong, looking at the email they were purchased 4 days ago on the 10th of August.
In the email I got after requesting a copy be sent to me my mother in law's name is spelled wrong, and I can only assume her email was spelled wrong as well as its her
name@aol.com; explaining why she never received a confirmation email and prompted the call yesterday looking to get that resent; only to find out the reservation was wrong.
So we caught the mistake only three days after purchase.
Even in that light, my mother in law wasted 4 hours of her life on the phone to no avail. It took me 45 minutes to get them to agree to waive the change fee, only to find out the cost was nearly double the competition's price just to put my family on a RJ flown by god knows who.