Arizonastpilot
Well-Known Member
Well said...not much else to say when it comes to the big D.
How, EXACTLY, am I disrespecting your livelyhood?
Did I say:
No, I said that the customer service we are recieving is unacceptable, and that your competitor is getting our business (at nearly half the cost)
If then please, bump this up the chain. This is certainly not the first problem I have had with Delta customer service, but it more than likely will be the last.
Hey, if I were you, I'd just call right back--chances are you'll get a CSA who gives a damn. 1% of a great company make the other 99% look bad.
You do know who pays the bills around here, right? Not very respectful to come into the man's living room proclaiming, "Screw You!"
Also, here's an idea: Write a letter explaining what happened. Believe it or not, airlines really DO read those letters people write in.
Then get your house in order, sir. The cat you're presently reading the riot act to is your customer. You can't have it both ways, either.Yet, you choose to disrespect his livelihood and mine. Can't have your cake and eat it too.
Also, here's an idea: Write a letter explaining what happened. Believe it or not, airlines really DO read those letters people write in.
And yes, airline employees (at least a lot of the crews, that I worked with) do tend to take "ownership" of their airline. I tried hard to make people say "Hey, I had a good flight on AA/AE". And to this day when I hear "AA/AE sucks!", I still take it a bit personally....
I don't hate AA because of you. I think they did TWA guys a little dirty, but mostly I hate Arpey. Charge me $80 for a dog and $25 to check a bag, rape the pilot group...and Arpey pockets millions of bonuses...
That is why I hate them.
You do know who pays the bills around here, right? Not very respectful to come into the man's living room proclaiming, "Screw You!"
You started off so well.You'll all hate me for this, but I don't care. Some people can't accept the truth, which is primarily why our country is in the crapper right now.
I don't hate AA because of you. I think they did TWA guys a little dirty, but mostly I hate Arpey...
I think they're being hardheaded, but you know what?
The ticket is non-refundable. If you do decide to change it, the rules are that you pay the change fee plus the difference in airfare.
You can't really get too mad at an organization that is simply sticking to the rules.
This is why when I was flying for business I'd never book non-refundable tickets. I'd pay for the ones which I could change without penalty.
...
It's not Delta's mistake. Hence, they are not obligated to fix it.
...
There is no proof that she ever wanted Boston in the first place
When I worked there and stuff liked this happened and a lead got involved the first thing that we would do is look at the pax history of trvl. If we pulled up a frequent flier acct and saw tons of miles from a credit card but none on an actual DL plane...sorry bud but this is the new fare plus change fee, what credit card would you like to use.
It took me 45 minutes to get them to agree to waive the change fee, only to find out the cost was nearly double the competition's price just to put my family on a RJ flown by god knows who.