This is so comical. Customer service focused? Delta treats me like a valued customer. Southwest treated me like cattle. No, I’m not interested in standing in your cattle stalls so I get the privilege of fighting for a seat after paying the same price as Delta charges for a dignified experience, Gary.
I never fight for seats as I'm A-List and have never had a problem checking in early or paying for the business select now and then. With the refunds and no change fees it makes travel so much easier. I'm having too much fun wherever I am? Then within a few minutes in the app or website I've changed to another flight a day or two later and I do it without getting nickel and dimed. If I need to cancel a flight it's no big deal and I either get a refund or have to use that credit within a year.