I'm trying to figure out exactly what happened here - can you help me answer these?
- At what point did they stop offering vouchers and move to the IDB process?
- What did the United employee actually say when they initiated the IDB?
- Was there any mention of the required comp prior to IDB notification? After? At what time?
- What happened after the 1st three passengers were removed? Did they receive their comp?
- How were the 1st three passengers removed? Why was Dr. Dao treated differently?
- What was the sequence of events when Dr. Dao refused to de-board?
- What is United's process for a passenger who refuses to de-board?
- Did they ever ask other passengers to de-board after Dr. Dao refused?
- How many attempts to work with Dr. Dao did they try before calling authorities?
- Did United notify Dr. Dao that authorities would be called if he did not de-board?
- What did the United employee tell the authorities about Dr. Dao?
- How did the authorities initially approach Dr. Dao?
- Was Dr. Dao given an opportunity to speak with police, or did they immediately resort to physically removing him?
- How are the authorities trained to remove someone that is not complicit?
- Why was Dr. Dao seemingly dragged through the seats, where he hit his head/face and was badly injured, as opposed to another means of removal?
- Why was he dragged through the cabin in the manner captured on video? Why was he not allowed to collect himself and be escorted out?
- What happened after he was removed from the aircraft? How did he re-board, and what occurred after that to re-remove him?
The answers to these, and so many other questions, would help me personally better understand what actually happened, outside of a 30-second iPhone film. Until there's clarity, I think each of the 3 parties is equally complicit in this awful outcome.