I now ask this question as a consumer and customer. I now have a choice in carriers.
9+ hour hold times to get ahold of tracking. FAs are just self releasing and finding their own accommodations at this point. The wheels have fallen off and crews are OOP and tracking has lost them. There were scheduling/IOC folks who were let go as part of the “restructuring” in NovemberYup. My turn today is missing two FAs. Same story as the last 3 days. They wait until the last minute to cancel it. I think tracking is overwhelmed.
Great timing!9+ hour hold times to get ahold of tracking. FAs are just self releasing and finding their own accommodations at this point. The wheels have fallen off and crews are OOP and tracking has lost them. There were scheduling/IOC folks who were let go as part of the “restructuring” in November![]()