The rest is true. Giving her name doesn't add any relevance to the particular issue.
I think it does.
My PM box is wiiiiiiiiide open and waiting, of course.
I like to call you out because you claim intimate knowledge, oddly, for a company you don't work for and profess to have no desire to work for. But you generally, strangely, steer clear of AA, UA, JBLU, etc.