Oh Delta XXVIII

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First: Anonymous. No one cares.

And if you’ve been around for 20+ years, you know it’s “Air Lines” — it’s drilled into your head.

Additionally, anyone with five minutes of business school knows it all comes down from the board of directors So the angry letter is a waste of time.
 
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Reading that was a waste of time.

CC, there’s something like 80,000 employees of Delta Air Lines. Next time you feel like quoting one of the disgruntled ones, and statistically there are probably more than a few thousand to choose from, please pick one that writes substantive, readable, logical prose.
 
It's probably safe to assume that who ever wrote that letter works in a position where they don't get paid enough to care about the difference between Airlines or Air Lines. It's also safe to assume the person who wrote this letter isn't an office secretary type. The way it reads makes it real.
 
This letter is the work of a crazy person (the boring/annoying kind) who is trying to build a following by "revealing" "the truth" about the world.

Best to let it gather dust while you instead go live, laugh, and yes, love.
 
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It's probably safe to assume that who ever wrote that letter works in a position where they don't get paid enough to care about the difference between Airlines or Air Lines. It's also safe to assume the person who wrote this letter isn't an office secretary type. The way it reads makes it real.

So, tell me what you know about the corporate culture of the Air Line? :)

The author is as much a Delta person than I am a citizen of the floating void city in the gaseous clouds of Venus.
 
I think there is some concern. Employers should care about what we do at work and representing the company at work. I can understand firing someone who wore an airline uniform that was at one of these extremist rallies. But on off time, if an employee is taking part in "insurrection was actually a tour group" protest, as long as they are doing it in normal clothes and peacefully, I don't see why the employer should interfere. Obviously if any employee is taking part in a group that is committing violence, then that is not okay. But the AA pilot who ran on the school board to be against wokeness, won, but the woke crowd turned him into AA for the stuff he posted on FB? Meh, not cool.
 
I think there is some concern. Employers should care about what we do at work and representing the company at work. I can understand firing someone who wore an airline uniform that was at one of these extremist rallies. But on off time, if an employee is taking part in "insurrection was actually a tour group" protest, as long as they are doing it in normal clothes and peacefully, I don't see why the employer should interfere. Obviously if any employee is taking part in a group that is committing violence, then that is not okay. But the AA pilot who ran on the school board to be against wokeness, won, but the woke crowd turned him into AA for the stuff he posted on FB? Meh, not cool.
I’m seeing the problem here...you’re taking that letter at face value, aren’t you?
 
I’m sorry, anonymous people don’t drive a narrative that we’re all supposed to fall in lock-step for or against.

Words mean stuff. Stuff has (always had) consequences. Don‘t use your professional persona or employer for selfish reasons, problem solved.

And the American dude had it coming the moment he attempted to leverage his professional status in a social debate. Rich. That’s like when the airline pilot told a judge “Responsibility? Let me tell you about responsibility! I am the CAPTAIN of an airliner with hundreds of people onboard flying on the edge of the atmosphere, don’t preach to me about” *shackle*
 
I’m sorry, anonymous people don’t drive a narrative that we’re all supposed to fall in lock-step for or against.

Words mean stuff. Stuff has (always had) consequences. Don‘t use your professional persona or employer for selfish reasons, problem solved.

Nor should employers. That's what some people are saying. Have you seen the poll numbers of people who are afraid to even mention their political affiliation simply because of fear of work related harassment or potential discrimination (being passed over promotion, etc)?


And the American dude had it coming the moment he attempted to leverage his professional status in a social debate. Rich. That’s like when the airline pilot told a judge “Responsibility? Let me tell you about responsibility! I am the CAPTAIN of an airliner with hundreds of people onboard flying on the edge of the atmosphere, don’t preach to me about” *shackle*

And others haven't done that? Eg, I've come across on a topic like Covid where it starts off as "I'm a [insert doctor or nurse specialty] with a [insert school certification] and let me tell you!..............."
 
... Have you seen the poll numbers of people who are afraid to even mention their political affiliation simply because of fear of work related harassment or potential discrimination (being passed over promotion, etc)?
...
I have not - care to share?
Er, as long as it’s a legitimate poll, not a DailyMail drive-by or similar...
 
To me what is interesting about this letter is the list of things Delta Airlines SHOULD NOT do. After spending over 5 years working in commercial strategy at a legacy carrier, I learned (and executed on) the notion that nearly every marketing decision is to please the highest yielding demographics. We knew what causes were important to the customer, their firm (who was paying the fare most of the time). If it optimized revenue to just 'shut up and fly' thats exactly what the carriers would do.

The lowest yielding demand was nearly unconstrained (pre covid), and anecdotally those customers tended to be the loudest with their suggestion that they will never fly on our carrier again. As an example, why do you think the government / airlines pushed so hard for a mask mandate...the few high yielding customers that remained almost demanded it.

UPDATE - when I worked in the proverbial 'mail room' when I first started, I used to get tasked with researching how much spend a specific angry customer had in the past X years, and how much they 'held' in the coming Y time frame.
 
Nor should employers. That's what some people are saying. Have you seen the poll numbers of people who are afraid to even mention their political affiliation simply because of fear of work related harassment or potential discrimination (being passed over promotion, etc)?




And others haven't done that? Eg, I've come across on a topic like Covid where it starts off as "I'm a [insert doctor or nurse specialty] with a [insert school certification] and let me tell you!..............."

I’ve worked with cross-divisional groups for the last two decades and you know how many instances when politics came up?

Zero

I’ve been “talked at” about politics in the cockpit but I honestly don’t give a poop because you’re not going to have a frank exchange of ideas. You’re just waiting for the guy to shut up so you can passive-aggressively tell him he’s wrong without breaking CRM. So many more interesting things in the world than political kink.
 
To me what is interesting about this letter is the list of things Delta Airlines SHOULD NOT do. After spending over 5 years working in commercial strategy at a legacy carrier, I learned (and executed on) the notion that nearly every marketing decision is to please the highest yielding demographics. We knew what causes were important to the customer, their firm (who was paying the fare most of the time). If it optimized revenue to just 'shut up and fly' thats exactly what the carriers would do.

The lowest yielding demand was nearly unconstrained (pre covid), and anecdotally those customers tended to be the loudest with their suggestion that they will never fly on our carrier again. As an example, why do you think the government / airlines pushed so hard for a mask mandate...the few high yielding customers that remained almost demanded it.

UPDATE - when I worked in the proverbial 'mail room' when I first started, I used to get tasked with researching how much spend a specific angry customer had in the past X years, and how much they 'held' in the coming Y time frame.

Can confirm.

The COVID mitigation techniques won a crap ton of business travel contracts because of it. Billions with an “s”.

I know a guy who was part of that team that was in on the sales calls.
 
Have you seen the poll numbers of people who are afraid to even mention their political affiliation simply because of fear of work related harassment or potential discrimination (being passed over promotion, etc)?

just you and all your conservative friends on Parler claiming victim hood as usual.
 
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