Murdoughnut's gonna get chewed up here no matter what...
Most, if not all, business travelers understand and accept MX/WX delays. It's part and parcel to The Zen Of Biz Travel, which states that stuff will happen, and stuff will happen to you. You either deal with it pleasantly (I.E. - don't chew out CSAs) or you will find another job before you die needlessly of a stress-induced thrombo...
That said, there is injustice in the world. We all know it. It sucks mightly, on a Cosmic-Hoover scale, that ground crews are paid as low as they are for their skillset. I admire those guys, and after a long trip on the road, I gotta tell you that greener grass syndrome sets in
and I actually want to do their job sometimes.
But there's one major factor in play here, and there's no way around it, crappy or not: labor is often the largest cost in any business. In any business, you increase profitability by a) cutting costs b) increasing margin on your existing revenue c) increasing revenue in general d) a combination of all of the above.
It seems to me, as an airline customer, that they are leaning toward option a) in most airlines. We've (well, me and Kellwolf have) already argued the merits of SWA in other threads (who treat their employees extremely well) and it baffles me why other airlines don't emulate SWA's model. Maybe they can't, maybe it's inertial, maybe it's just too much of a cultural behemoth.
It sucks for everyone, customers and airlines alike. But don't confuse what we know and feel is right vs. the business decisions the airline makes. They may be at cross purposes, but that is the reality that labor faces. Both sides feel they're right. Ultimately, it will be the consumers who decide who is right, with their dollars.
The REAL battle, as I see it, is to make the inconvenienced customers understand that they're being inconvenienced because management has backed the crews into a corner.
Yet another reason why I fly SWA as much as possible.
