But the things you're talking about Ryan, are, if you will, above my pay grade.
My job is first and foremost to make sure that I operate the aircraft safely.
Not on time.
Not while treating people well.
Not upside down.
Safe.
Now that's not to say I'm going to screw the customers outright, there's no reason for that. To be honest I feel pretty bad for these people when it hits the fan and things get canceled or delayed. But I won't ever do something I think is unsafe to shave off a few minutes or complete a flight that I think is a really bad idea. Honestly? That has never been a problem, dispatch and the captains I've flown with have been excellent. I haven't been backed into a corner yet where I really feel like we're doing something really, really, really stupid and REALLY need to speak up while the captain is flying willy nilly into a thunderstorm to shave off 30 seconds.
The union allows us the ability to do that without worrying about the backlash from the company. Let's give an example:
Say you get to the plane at the out station and your brake wear indicators are past the point where you can depart. Actually, let's just say ONE of them is past the point. Now you know, realistically, that the airplane will stop and you've got TONS of brakes left on the plane. And heck, even if one caliper won't close up the other three will and you've still got reversers right?
So do you ignore it and go about your business and make the company some money and not inconvenience some people? Or do you say, "Nope, not gonna fly this thing. I don't care if we're at an out station with no MX, we're not departing unless there's an MEL or some other legal way we can do this."
You'll stand 50 people overnight, they'll miss their connections, the company will lose tons of money, etc. etc. What do YOU do, and who protects you from the manager that gets up in your face about your decision who says, "You KNEW it was fine to depart, you just cost this company thousands of dollars, blah blah blah blah blah blah blah blah blah." Me? I call the union and tell them to take care of the schmuck. If you're at a non union company it might not be that easy. You could call the FAA and be a whistleblower, but we know how far that gets people.
Or I guess put in simpler terms, we're in a safety oriented industry, not a customer service oriented industry. Who cares how well the customers get taken care of if we kill all of them.