I'm genuinely interested what a line pilot knows about the culture in the maintenance shop at an airline.
I started my career in the USAF as a maintenance officer, then later became a pilot. Once I became a USAF pilot, I was quite surprised to see how the perception among the pilots of what was happening in the MX shop differed from what I thought what happening based on having worked there. Essentially, guys were assessing the workings of an entire complex organization based on their superficial interactions with a limited number of people and subjective perceptions about the fleet's health. Their belief primarily came from when something broke on the airplane and observing what happened through the process of either writing it up in the logbook or fixing it on the spot. Essentially, they were embodying "judging a book by its cover" without knowing anything at all about the other 98% of the organization, its culture, and its processes.
At the two airlines I have worked for, my interaction with the maintenance organization is equally as superficial. I see them when something is broken, and observe how they fix it and write it up. I also observe gross measures, like "our airplanes seem to break a lot", or, "our airplanes always seem to be working", but without any actual quantitative data to compare mission-capable rates, maintenance effectiveness rates, hangar queen status, or any of the other multitude of metrics that we actually used within the maintenance organization (in the AF, that is) to judge how we well were doing our job.
Other than that, as a line pilot, I have no actual, objective barometer of how things are going in maintenance. If someone were to ask me to assess my current airline's maintenance program, I would only basically have rumor and gut feeling on which to make that assessment.
So, I'm really curious what
@Lunchbox's basis for his statements is.