Is it specifically spelled out as a directive? Then do them.
If its not, then don't judge those who don't. Because they're still following the directives in place.
Delta TA
- Thread starter derg
- Start date
Is it specifically spelled out as a directive? Then do them.
If its not, then don't judge those who don't. Because they're still following the directives in place.
ctab5060X
Well-Known Member
Autothrust Blue
Welcome aboard the Washington State Ferries
Then if it's there, it's there. You do them, no issues there.
At a company where it's not there in the directives, I wouldn't necessarily call a guy unprofessional who doesn't then do them. That's something to judge the company if one wants, not the individual pilot.
CFIscare
Well-Known Member
At AA/Envoy, flight attendants make the PA's for us basically. I always find it funny when the CA makes a welcome PA saying the weather at the destination followed by the FA making the same exact PA immediately after. It's especially funny when they tell different weather conditions.
With that being sad, I have no problem with a welcome PA from one of the pilots. What I do have a problem is PA's at cruise during an early morning/ night flight, unless it's required. That drives me crazy. It also drives me crazy when there is no PA when there is a delay or issue stopping us, such as when we are waiting for a gate to open up. Keeping the passengers informed goes a long way in maintaining their patience.
With that being sad, I have no problem with a welcome PA from one of the pilots. What I do have a problem is PA's at cruise during an early morning/ night flight, unless it's required. That drives me crazy. It also drives me crazy when there is no PA when there is a delay or issue stopping us, such as when we are waiting for a gate to open up. Keeping the passengers informed goes a long way in maintaining their patience.
Seggy
Well-Known Member
Did you know that the mainline carrier wants the outsourced carrier to pretty much be aligned from a customer service stand point? So if daddy Delta is doing it they expect Compass to as well.
If they want that, then they need to spell that out for their outsourced company, as part of being able to be an outsourced company.
If it's not spelled out in the FOM or as a directive, then its can't be expected to be policy.
Skywest planes may say "Delta" on the side, but at the end of the day those aren't Delta pilots and it's not a Delta paycheck, as you well know having come up through regionals. Long-standing problem with mainline vs regional, I certainly realize, but one where there's one side of the line or the other (make it formal policy, or don't); otherwise the lines get blurred on a whole host of issues other than just this, it would seem to me..
SlumTodd_Millionaire
Most Hated Member
Not a damned thing. In fact, when the North guys had the common decency to suggest at an MEC meeting that something should be done to help them out, the South contingent raised holy hell.
I suspect that the mainline carrier believes that pilots should act like professionals without having to be specifically told line by line what that entails.
Seggy
Well-Known Member
Yep.
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Ajax
¯\_(ツ)_/¯
Regarding PAs, and I'll preface this with the fact that I am a lowly regional FO...but I like them. The majority of the time we are locked away behind a secured door, and as the pax are boarding and often deplaning we are busy getting ready for the next flight.
I'm not going to go so far as to say it's unprofessional, unprofessional would be ignoring company policy because you just don't want to do them. But the thing is, they are passengers and customers, a simple welcome aboard goes a long way, treat them like people, and remind them that there are people up front too
I'm not going to go so far as to say it's unprofessional, unprofessional would be ignoring company policy because you just don't want to do them. But the thing is, they are passengers and customers, a simple welcome aboard goes a long way, treat them like people, and remind them that there are people up front too
Subjective, not objective.
And no, an airline shouldn't have to bother dictating the content of PA messages; they have more important things to do. So long as the pilot is following his directives, he/she is being prefessional.
Do you expect union members to do work beyond what is spelled out in their contract? This is no different......can't have it both ways. Delta (or airline X) wants it done X way, then specify as such.......especially to non-Delta pilots in a non-Delta company. .
Thats why my comment has the "....as you well know..." portion. Because you do know.
Agree. It's a nice to do, not a need to do. Unless there's a directive.
Unprofessional, is not doing what you are directed to do. It's not failing to do what there is no direction or requirement to do.
SlumTodd_Millionaire
Most Hated Member
There's a lot more to being a professional than simply doing what your superiors order you to do.
Ajax
¯\_(ツ)_/¯
Of course there is, and there is a lot more to being unprofessional than simply not doing what your superiors tell you to do. No one suggested that was all it takes, just an observation.
While I agree in principle. Would you work beyond what you are contracted or directed to do?
Using your logic, again which I agree has certain merit, why then would a pilot.....in the name of "customer service".....who goes to get a wheelchair from the top of the jetway when one isn't waiting for the jet when the door is opened; why would said pilot be harangued by others for going above and beyond what he's "ordered to do", by contract? Or a pilot that helps toss a few bags to expedite work and help out.......all above what he's ordered to do. All are "customer service" items of sorts.
Does doing either of the above, all in the name of customer service, make said pilot professional or unprofessional? To me, neither.
Does refusing to do the above or similar things, all in the name of following the contract, make a pilot professional or unprofessional? To me, neither.
In the same vein, I see the FOM/directives as similar to a contract. Doing them is required. Doing what's required is professional. But if it's not specified as a required item to do, then failing to accomplish something that isn't required in the first place, is also fine and doesn't reflect negatively on professionalism. Nor should it.
Engage with the customers more and be customer friendly? Sounds good. Nothing wrong with that. So far it seems (unless it actually is spelled out somewhere) HOW one accomplishes this......in terms of actual line-by-line detailed content of PA announcements to pax (whether "welcome aboard", or otherwise).......appears to be up to the individual pilot. Am I wrong? I ask because I hear no two PA announcements that ever sound the same in terms of content. Which makes me believe there's no content "standard".
Agreed.
BobDDuck
Island Bus Driver
Because one thing is "customer service" and the other is doing someone's (potentially union protected) job as well as risking a non worker's comp covered injury.
Cptnchia
Dissatisfied Customer
Riiight. So the one troll who doesn't work at Delta is gonna ask the other troll* who doesn't work at Delta what the Delta guys think. Let's just completely ignore the Input from the guys here who are Delta pilots and have these conversations all the time in the lounge and in flight.
* Add to that the troll who only associated with DALPA types who are so far removed from the membership that they are clueless to what the line guys think and want. Yeah, that's who I'm gonna believe.