Agree with this. I had an original Zulu, and a Zulu 2. I sent them both in for the trade-up program and now have two sets of Zulu 3s, and they're awesome. For one reason or another, the Bose squeezed my melon in all the wrong places. The Zulus are more comfortable for me.
Yep, I've had XL, 3G, Z, Z2 Tried A-20's did not care for the overall fit and boom configuration. I did like you could switch sides of the boom.
At one point I was going to switch to BOSE, but that was when they were saying they would NEVER offer bluetooth music. Turns out "Never" was when Lightspeed continued to erode their market share.
I have had way more failures (annoying static etc, not out of service) than my BOSE co-workers, but Lightspeed is great about service.
My last Zulu 2 was a lemon, lots of trips to the shop. A bit annoying when they say "No one has reported that failure before" when I know 3 people that had the same issue.
I learned my company would pay 1/2 the cost of a quality headset, so my Z2 warranty was up, I'm sure based on the number of returns they probably would have still supported it for a while longer, but who knows?
The Z3 was out, I just got my Z2 back from an off season repair, Spruce had a great Z2 trade in price for Z3 so with the company 1/2 to switch and get a fresh 7 year warranty was $30-$40 out of pocket. No brainer.
The one Spruce sent had an issue right out of the box, called Lightspeed and got someone on the phone that actually looked at my service history and understood, I told him I did not want a "repair" I wanted a brand new one sent immediately, and I would return this one. He agreed and 2 years later it has had zero issues.
I would prefer the "Com Priority" would remember the setting, like it did on my Z2 (but that went away after one repair that they changed the control box) each power cycle you have to deselect it if you don't want music muting.
One co-worker still has a PFX, loves it, I understood those had lots of failures, and went away.
.....cool story bro'
