kellwolf
Piece of Trash
That's what we sell right there, being on time 99.7% of the time.
Like I said, we're not the regionals and we don't play the same game.
You're right. It's not the same game. You cater to customers that will pay a premium for service. We cater to people that just want to get to Omaha for the cheapest price. You can't say "We pay per duty hour, and the airlines should/could, too." The rules are different, so that can't happen. It's like saying you're gonna score a touchdown by swinging a baseball bat. Two different games. Passengers will bitch up a storm if you're 20 minutes late, but if you're the cheapest, they'll fly you again. If a package doesn't arrive on time, the sender takes his business elsewhere, even if it means paying more.
Personally, I blame Wal-Mart.
