Eagle421flyer
Well-Known Member
We really like the Chase Sapphire card, no foreign transaction fees, and we use the points for travel. They also have a good fraud dept and called us when someone tried to use our card.
This has not been my experience with my Credit Union, who issued me a Visa debit card. I've had two occasions of fraudulent transactions and in both cases they said, "no problem" and handled it. Maybe it's just a service they offer me with no obligation?
Most banks seem to have more customer-friendly policies though, since the $50 isn't worth pissing off a customer enough that they go elsewhere (it costs more than $50 in marketing to get a new account opened).
Out of curiosity, do you know how much it costs a bank to lose a customer? I am on a warpath with Wells Fargo and want to point out to them how their disgusting customer service is costing them...
I would just leave Wells Fargo anyway, just about any credit union would be a billion times better. USAA is not a credit union, but also really good.Out of curiosity, do you know how much it costs a bank to lose a customer? I am on a warpath with Wells Fargo and want to point out to them how their disgusting customer service is costing them...
I would just leave Wells Fargo anyway, just about any credit union would be a billion times better. USAA is not a credit union, but also really good.
It costs a bank about $200 to get a new retail checking customer, though they will spend more to get more profitable customers. Buying other banks is usually cheaper than growing their own deposit base.
Just a point of order regarding USAA....they are a decent bank (we use them for household stuff.)
They are horrifically, awfully, ridiculously incompetent as a mortgage company.
We are going with Chase. Our mortgage was sold to them and the few questions I've had they have been very helpful. If they screw us over we will probably go USAA or a Credit Union.