Video of passenger confronting Delta 5635 pilots last week

Re: Video of passenger confronting Delta 5635 pilots last we

Yay for corporate flying. And freight too.

I made up a little ditty tonight while listening to the JBU guys at PBI asking for updates on the ground stop at JFK:

Yay for freight
Freight is great
It doesn't complain
Or care if its late
And best of all
You don't get stuck without a gate

The End

Back on topic, though. This guy is most definitely out of line. Like Hootie said, its a little more complicated than a fast food drive through. Some people, like this guy, just don't get that.
 
Re: Video of passenger confronting Comair 635 pilots last we

Mahesh said:
Oops, my fault. I was in a rush when I posted it and should have mentioned who actually operated the CRJ instead of pasting the title from the article. :D
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Yeah man! I don't know those dudes!
 
Re: Video of passenger confronting Delta 5635 pilots last we

jonnyb said:
I would've been pissed too. What a joke keeping pax in the aircraft on the ground for that long, especially with no APU/ground power/air cart or whatever it's called for conditioned air. Granted the guy was letting his emotions get the best of him but he was pissed and rightly so. That situation never should have occurred. It may have been a "safety issue". We don't know, we weren't there. It doesn't surprise me at all that pax would begin to get a little delirious in a situation like that.
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Ditto, I agree. I've been in a ground stop of just one hour w/o AC and was going crazy. When you're in such a tight space not knowing what exactly is going on, it's hard to remain calm. I can assure you the passengers were less calm than the captain/f.o., but it's only natural as the pilots at least have direct communication with those who could help in the situation. The comfort of being able to call someone allows you to remain calm. The passengers are going crazy because they don't exactly know what is happening. The pilots, as well as some of us, do understand the dynamics involved with airports, especially busy ones like JFK, but the general population doesn't. I feel for the people in the airplane, it's only natural for them to feel that way. I MUST say though, that the guy's attitude and approach towards the captain was completely unnecessary.
 
Re: Video of passenger confronting Delta 5635 pilots last we

It's never an easy call. A lot of times going back to the gate means that flight is CANCELLED and your pax are all stranded at the hub.

Take for instance the Fog scenario. At departure time vis is good for takeoff, then right before you pushback you have all 3 rvr's go to 500 and you need 600 to take off. People are already on board since vis was good just a few minutes earlier. Before you know it you've been sitting there an hour, rvr goes from 700 500 500, to 400 600 500, to 700 400 700, etc etc but it just won't stay at 600 600 600 or better. You know at some point as the sun rises higher the fog will lift. At what point do you say enough is enough and let the people off?

Personally I might use a 3 hour rule in this case.....if the plane isn't going to definitely be in the air at the boarding+3 hour point, then it's time to get off, get the lav serviced, etc. Yeah, 3 hours is a long time, but if you have the F/A do beverage services and make sure the cabin is the proper temperature it's doable. The number of people in the cabin should also play a factor....if the plane is totally full I'd probably shave it down to two hours because there's less room for people to spread out so they become more restless.

My airline doesn't really have official guidance on this that I'm aware of....gate returns/deplaning occurs at the discretion of staion ops and flight crew.
 
Re: Video of passenger confronting Delta 5635 pilots last we

So let me get this right....
You guys are dropping serious bank on 90-Day programs and RJ courses so you can hurry up and deal with this BS.
Sign me up:sarcasm:

Uhhhh and by the way that ain't flying.
 
Re: Video of passenger confronting Delta 5635 pilots last we

I thought the captain did a poor job. Yes he kept his cool...so what? He did nothing to accept responsibility of the situation nor attempt to alleviate the legitimate comfort concerns of his passengers.

An airline pilot does not fly airplanes...he flies passengers. The safety and comfort of his passengers should be of paramount concern. I agree with the reporter. It was poorly handled. I'm disappointed by the folks who posted that the passengers should not be a concern of the captain. If you don't want to get out of your seat to attend to passengers nor keep them informed, then pursue a career in the freight business.
 
Re: Video of passenger confronting Delta 5635 pilots last we

mikecweb said:
So let me get this right....
You guys are dropping serious bank on 90-Day programs and RJ courses so you can hurry up and deal with this BS.
Sign me up:sarcasm:
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:yeahthat::yeahthat::yeahthat:
 
Re: Video of passenger confronting Delta 5635 pilots last we

I'm finally glad to have seen the entire video. The CA could have handled the situation a little better. The a/c was at the gate which is on the ramp (no jetway). With the ground stop and the ramp being closed (lightning strikes less than one mile of the tower) they were at the mercy of mothernature and the airport. No one was going anywhere. Delta ops at JFK was aware of the situation and were the ones telling them to keep everyone onboard. This is one big crap sandwich and everybody's going to have to take a bite....everyone! All three NY metro area aiports suck and the more flights they inundate them with, the more this is going to happen. The airlines are doing this to themselves and are learnign the hard way.
 
Re: Video of passenger confronting Delta 5635 pilots last we

I haven't been able to ascertain what exactly on the airplane was broken, but if it was the APU, there's no way the flight should have been allowed to leave the gate with such massive delays. It's not like they pushed back thinking they'd get right out. And if there weren't any delays when they pushed, there sure as heck were delays when they first got out there.

CA's here have refused to take airplanes with MEL'd APU's (on the -200 the packs off the engines do nothing on the ground) or PACK's because it simply does not cool the cabin at all. Cancel the flight, fix the APU/PACK, or wait until there is no delay to go. I know it's not always that simple but 4 hours is a really, really, REALLY REALLY long time to sit in a -200 with no or minimal A/C in the summer. It most likely was over 100F in the cabin...that's insane.
 
Re: Video of passenger confronting Delta 5635 pilots last we

wheelsup said:
I haven't been able to ascertain what exactly on the airplane was broken, but if it was the APU, there's no way the flight should have been allowed to leave the gate with such massive delays. It's not like they pushed back thinking they'd get right out. And if there weren't any delays when they pushed, there sure as heck were delays when they first got out there.

CA's here have refused to take airplanes with MEL'd APU's (on the -200 the packs off the engines do nothing on the ground) or PACK's because it simply does not cool the cabin at all. Cancel the flight, fix the APU/PACK, or wait until there is no delay to go. I know it's not always that simple but 4 hours is a really, really, REALLY REALLY long time to sit in a -200 with no or minimal A/C in the summer. It most likely was over 100F in the cabin...that's insane.
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It's a tough decision to make as a CA, and I think this is a good lesson for us FO's to learn. The question becomes what is the breaking point?
 
Re: Video of passenger confronting Delta 5635 pilots last we

First off all we do not know the whole story of this situation. None of us were there. Yes I work for the mentioned company. I do see some flaws in what the CA did. It's real easy playing Monday morning quarterback/CA from your computer.
 
Re: Video of passenger confronting Delta 5635 pilots last we

wheelsup said:
I haven't been able to ascertain what exactly on the airplane was broken, but if it was the APU, there's no way the flight should have been allowed to leave the gate with such massive delays.
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The flight didnt leave the gate.
 
Re: Video of passenger confronting Delta 5635 pilots last we

Soul Brotha' said:
First off all we do not know the whole story of this situation. None of us were there. Yes I work for the mentioned company. I do see some flaws in what the CA did. It's real easy playing Monday morning quarterback/CA from your computer.
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I agree we don't know the whole story. We didn't know the whole story when B6 had it's problems, nor when the UA express flight left the pax in the midwest and took off, or when the AA MD-80 had its pax on for over 12 hours (4 hours in the air SFO-AUS and then 8 hours on the ground in AUS), or when CO had its issue with the potty recently.

My point is decision-making outside of the rules and flows and precedures is what really distinguishes a Captain. That being said, my question is what can we as FO's learn about this (since we'll be upgrading to CA) to help not only our customers but also our respective companies?
 
Re: Video of passenger confronting Delta 5635 pilots last we

That's why I love United. Our flight from Toronto to O'hare was delayed by about 2 hours due to some technical problem at O'hare and I was able to follow what was going on through the ATC channel. We had A/C though and our aircraft was still hooked up to the gate so I guess it's a little bit different.:)
 
Re: Video of passenger confronting Delta 5635 pilots last we

H46Bubba said:
I'm finally glad to have seen the entire video. The CA could have handled the situation a little better. The a/c was at the gate which is on the ramp (no jetway). With the ground stop and the ramp being closed (lightning strikes less than one mile of the tower) they were at the mercy of mothernature and the airport. No one was going anywhere. Delta ops at JFK was aware of the situation and were the ones telling them to keep everyone onboard. This is one big crap sandwich and everybody's going to have to take a bite....everyone! All three NY metro area aiports suck and the more flights they inundate them with, the more this is going to happen. The airlines are doing this to themselves and are learnign the hard way.
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Very well said.
The captain wasn't completely disregarding the passengers, like some people appartently think so. He is stuck on the ground, not getting paid flt hours, being held back from getting to the overnight....the list goes on. I can bet he wanted to go just as much as everyone else. It just so happens that the situation came together like that....weather, ramp people, JFK....... like Bubba said......everyone's gonna have to take a bite!
 
Re: Video of passenger confronting Delta 5635 pilots last we

I am not a professional pilot but I do have an office. I think I would have a very difficult time if a person, regardless of the legitimacy of their complaint, entered my office as a company officer, much like I see a pilot, with a video camera and an attitude. I agree people have a lot to complain about when traveling by air these days, but I have to ask when it somehow became acceptable and in some circles even laudable to show such disrespect, to anyone, and why it seems to happen so often to flight crews.
 
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