People can get very aggressive when they see a uniformed person. Some lady wanted to argue with me in Melbourne when I refused to load her bag in her car by the curb.
And if you don't know where baggage claim is, people literally look at you like you're an idiot.
Oh, even better. We land in Baltimore and we're completely short-staffed so we had a couple of unaccompanied minors waiting for their parents at the gate.
40 minutes later, no parents, so I took the initiative to grab the paperwork, call the parents on my personal telephone (couldn't dial long distance at the gate I guess) and see where they were.
Immediately, they started screaming at me on how long the security line is and how they couldn't get thru because they didn't have a boarding pass.
I let her know that she was able to go to the Delta ticket counter and they'll quickly issue her a 'gate pass' in order to come pick up her kid. Then I figured, I'll just walk the kid out to the security area and take car of it myself because she was a little belligerent.
So I grab the kid, walk out of security and the mother doesn't have her ID.
"Sorry ma'am, I really can't release XXX without an ID".
...A couple expletives and she walks out to her running car and walks back in with her ID, I do the procedure and she goes about her way, still cursing.
I really wanted to say "Hey lady, I'm just a pilot, I could have left your kid at the gate for a few hours until you got your sh*t together" but that wouldn't be consistent with customer service and here **I** was the one doing her a big favor by stepping far outside of my job scope and walking thru security on a short turn.
Flying boxes is sounding better 'n better.