Think before you speak...

Cptnchia said:
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[emoji23] You win, sir!


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Al Bundy said:
Riding around on other airlines lately, and made an observation. I dunno, maybe the cold, dark months of winter have gotten to me, but...
- "Hello ladies and gentlemen. Welcome aboard flight 5735 service to XYZ..."

Nobody cares about what the flight number is. They are on the plane that is taking them to Cleveland. That's all they care.

- "..skies are broken at 1,500 feet."

Nobody has any idea what a "broken sky" is. Quit reading the ATIS when giving the weather info. If you must tell them the weather (see below) give them the 6pm news version. "Cool, breezy and mostly cloudy. Temps in the mid 50's."

- If you're going into a hub- why even give a full weather report? 95% of the people you are carrying are connections and will never see the outside. That, and a good chunk of them are on the wifi and can look that info up (if desired) while enroute.

- "Sit back-relax-and enjoy the flight" cliche.

Really? They're crammed in the seat now. Someone next to them took off their shoes. The seats/tray table/carpets are filthy. It's not 1950 anymore (unfortunately) and this is no longer a magical and privileged experience. It's hell. "We're going to get you there and get you out of this airplane as quickly as possible" would be better received.

- "Hello everyone- Captain Bob from the flight deck..."

Don't tell them your name. They don't care. They also don't care if you flew for the Navy/Air Force/Merchant Marine/Salvation Army/whatever. They don't care what the combined flight time of the pilots are. They don't care.

What they do care about is quiet, which you are interrupting. The PA's are loud, and on some airplanes you're pausing their movie or live TV link.

Please think before you press the PA button. Hopefully the thought is then..."Meh, maybe not."

Sorry...rant over. I gotta bundle up and go out to see if my truck will start, and shovel the driveway. Again.
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Blackhawk said:
I'm not sure how they make it past the gate, but I have had people get on the wrong airplane, especially when going to cities with the same names. Such as Albany, GA versus Albany, NY. Panama City, FL versus Panama City, Panama (I had to do a gate return on the ATR once for someone who thought they got on the plane to Panama). There have been cases of pax getting off the airplane, looking around and going, "Oh snap."
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Funny story time.

So I got me a pretzel and sat down to eat it on one of the rows of seats near the wall by the little passageway that connects F and G in ORD. Guy sitting next to me is talking on his phone and being the nosy brat I am I listened in. This is pretty much the conversation that ensued...

"Yeah...uh huh...Yeah, it says I'll be in Springfield, MO at around seven if you want to pick me up and we can grab some dinner...Wait...Uh, what...Yeah Missouri...Wait, you are in Springfield ILLINOIS? Well how far away from Missouri is that?...well hell...OK, yeah, I'll just rent a car. See you in a few hours...Yeah I know...bye."

He then got up, shook his head, and walked right out the exit we were sitting next to. Oops...
 
Had to divert to Waco once because Mother Nature was going all Ike Turner on the DFW area.

CA (Airtran) came out to talk to the pax while we were on the ground in Waco. Plain language, calm demeanor, easy command authority. Really a textbook case of being a captain. Hell, I wrote about it here like 7 years ago but I'm too lazy to look it up. I remember that @ATN_Pilot probably remembers the dude from that thread, but it was a hell of a long time ago.

Point being - honest and straight with people wins over every other communication tactic, hands down.
 
I usually say welcome aboard Alaska flight xxxx, with service to Dutch Harbor, and that we will be making a fuel stop. I do give the weather inflight, but it's usually wrong by the time we get there three hours later.
 
Doing the whole seat belts speel on climb out I let them know how the ride is going to be for the flight and whether we may be turning the seatbelt back on down range due to bumps/WX etc.

On descent I also give the PAX a heads up on how long til we land, gate arrival info "D32, again that's D as in Dog 32," that the seatbelt sign will be coming on soon, and the basic nondescript weather.com weather for dummies "temperature is 49 degrees, light winds out of the south, partly cloudy, good visibility."

Our FOM states that we should keep our passengers informed. Some of these items are just good customer service, some are required for passenger awareness/safety.

I think most passengers prefer a little down to earth "here's the deal for today's flight," rather than mums the word *let's make as few PA announcements as humanly possible and leave the seat belt sign on for the next 2 hours in smooth as glass air because we don't care about the people in the back paying our bills...*

Pilots and flight attendants are always the biggest critics of PA announcements clearly as evidence by this thread. I've heard some pretty atrocious announcements while nonrevving or deadheading, but the ones that are doing a good job and trying to make the passengers more comfortable I think do a great job even if they accidentally throw in a little technical jargon... You'll never please everyone, but generally the passenger feedback I've gotten is that they appreciate being informed much more than being in the dark...
 
I like making PAs... I try and make one every chance I get.

Hit a bump?

*DING "well folks from the flight deck, this is your co-Captain speaking, it looks like we have hit a pocket of rough air. If you look up above your heads, you'll notice that the seat belt sign is coming back on. That means if you are seated, you need your seat belt fastened just in case we encounter some more unexpected bumps. Sit back, relax, and enjoy the flight".

...15 seconds later...

*DING "well folks from the flight deck, this is your co-Captain again, it looks like the ride has smoothed out enough that you are now free to walk throughout the cabin again. But just as a reminder, if you are in your seat, we do ask that you keep your seat belt fastened just in case some unexpected bumps are encountered. Thanks. Sit back, relax, and enjoy the rest of the flight".

...5 minutes later, another bump...

*DING (you get the picture)
I try and make at least 10 PAs for every hour of flight.
 
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