Southwest has a new look (pilots)

ATN_Pilot said:
The horror stories are vastly exaggerated.
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I can still remember the one thing holding up the opening of Denver International from the old Stapleton, was getting the baggage handling system ironed out that was "eating bags". :)
 
ATN_Pilot said:
Nope. The number I quoted was the DOT stats for 2012. I don't think the 2013 numbers are available yet. And that number includes damaged bags and delayed bags, not just lost bags.
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Hmmm I got my numbers from here. If you've got the DOT link I'd like to read it. Either way, the stuff I bring on needs to stay with me. As I previously stated I don't have time to chase around a lost bag for a week while I've been home and out to other places. So I choose to keep it with me. Most of the time it's my passport, meds personal stuff, work stuff and iPads. Also a change of clothes and toiletries if I'm overnighting.

Also a damaged bag has to be reported for it to be counted. How many times do you think a ramper is going to report the bag he just ripped the handle off? Or how many times has a pax got home only to realize some things been damaged and not reported it?


Http://cdn.thejournal.ie/media/2013/04/baggage-report-2013-final.pdf

SITA’s ninth annual Baggage Report shows a continued improvement in the baggage mishandling rates of the industry. The headline figure has now dropped to 8.83 mishandled bags per 1,000 passengers, down from 8.99 in 2011.
 
PositionAndHold said:
Hmmm I got my numbers from here. If you've got the DOT link I'd like to read it. Either way, the stuff I bring on needs to stay with me. As I previously stated I don't have time to chase around a lost bag for a week while I've been home and out to other places. So I choose to keep it with me. Most of the time it's my passport, meds personal stuff, work stuff and iPads. Also a change of clothes and toiletries if I'm overnighting.

Also a damaged bag has to be reported for it to be counted. How many times do you think a ramper is going to report the bag he just ripped the handle off? Or how many times has a pax got home only to realize some things been damaged and not reported it?


Http://cdn.thejournal.ie/media/2013/04/baggage-report-2013-final.pdf

SITA’s ninth annual Baggage Report shows a continued improvement in the baggage mishandling rates of the industry. The headline figure has now dropped to 8.83 mishandled bags per 1,000 passengers, down from 8.99 in 2011.
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At least at SWA, our goal is 2 bags per 1000 to be mishandled. It varies station to station but generally we do around that. The worst station in the system is a large former AirTran station staffed by mostly AirTran converts.
 
I fly to and from work 121. I stopped checking luggage the 2nd time it got lost. There's is no worse feeling than FINALLY making it home at 0230 after an 8 day trip, and you're the last one standing around the carousel and it shuts off without spitting up your bag.

We fly Southwest 90% of the time and A-List Preferred Status goes a long ways to alleviating many of the problems the "commoners" face when flying Southwest. :D
 
PositionAndHold said:
Hmmm I got my numbers from here. If you've got the DOT link I'd like to read it. Either way, the stuff I bring on needs to stay with me. As I previously stated I don't have time to chase around a lost bag for a week while I've been home and out to other places. So I choose to keep it with me. Most of the time it's my passport, meds personal stuff, work stuff and iPads. Also a change of clothes and toiletries if I'm overnighting.

Also a damaged bag has to be reported for it to be counted. How many times do you think a ramper is going to report the bag he just ripped the handle off? Or how many times has a pax got home only to realize some things been damaged and not reported it?


Http://cdn.thejournal.ie/media/2013/04/baggage-report-2013-final.pdf

SITA’s ninth annual Baggage Report shows a continued improvement in the baggage mishandling rates of the industry. The headline figure has now dropped to 8.83 mishandled bags per 1,000 passengers, down from 8.99 in 2011.
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SITA's report is world-wide. The DOT stats are for US carriers: http://www.dot.gov/briefing-room/airlines-report-lowest-mishandled-baggage-rate-25-years-2012
 
nabbyfan said:
At least at SWA, our goal is 2 bags per 1000 to be mishandled. It varies station to station but generally we do around that. The worst station in the system is a large former AirTran station staffed by mostly AirTran converts.
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You can't possibly be serious. You do realize that your beloved airline has the worst rate of mishandled baggage in the industry, and AirTran had one of the best, right? Even Gary has been talking for two years about how it's one of the company's biggest problems.

From the Wall Street Journal:

Southwest Airlines, the only major airline that doesn't charge fees to check two pieces of luggage, had the second-worst rate of mishandled bags, better than only American. Bags fly free, but they don't always get there. Excluding AirTran Airways, which Southwest acquired in May, Southwest would have been the industry's worst at baggage handling. In addition to added volume, Southwest's baggage operation has struggled with complexity of connecting lots of different flights in lots of different cities.
 
nabbyfan said:
At least at SWA, our goal is 2 bags per 1000 to be mishandled. It varies station to station but generally we do around that. The worst station in the system is a large former AirTran station staffed by mostly AirTran converts.
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ATN_Pilot said:
You can't possibly be serious. You do realize that your beloved airline has the worst rate of mishandled baggage in the industry, and AirTran had one of the best, right? Even Gary has been talking for two years about how it's one of the company's biggest problems.

From the Wall Street Journal:

Southwest Airlines, the only major airline that doesn't charge fees to check two pieces of luggage, had the second-worst rate of mishandled bags, better than only American. Bags fly free, but they don't always get there. Excluding AirTran Airways, which Southwest acquired in May, Southwest would have been the industry's worst at baggage handling. In addition to added volume, Southwest's baggage operation has struggled with complexity of connecting lots of different flights in lots of different cities.
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Not really feeling the LUV....
 
ATN_Pilot said:
You can't possibly be serious. You do realize that your beloved airline has the worst rate of mishandled baggage in the industry, and AirTran had one of the best, right? Even Gary has been talking for two years about how it's one of the company's biggest problems.
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The results are processed every day, I get an email with every station's performance. The former large AirTran stations are at the top of the list. It doesn't really matter though, we have work to do as a company to improve those figures.

I'm not gonna argue with you though... theres no point.
 
nabbyfan said:
The results are processed every day, I get an email with every station's performance. The former large AirTran stations are at the top of the list. It doesn't really matter though, we have work to do as a company to improve those figures.
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You must have missed the part where every AirTran station was infiltrated with SWA employees. Even ATL is filled with them now. That's why we sit there waiting to get parked for 10 minutes and why external power is never plugged in. SWA's idiotic solution? Turn on the APU automatically after every landing. These people burn through money like it's going out of style.

I'm not gonna argue with you though... theres no point.
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You're right, there isn't, because any idiot can read the DOT statistics. When even your own CEO is disagreeing with you, you have to figure out that you might be taking the company defense a little too seriously.
 
Cav said:
I just want my pilots to be safe and efficient. I could care less what they wear.

Pilots should care how pilots look in public because it directly impacts how we are perceived as professionals. If we dress ourselves like idiots it undoubtedly impacts that perception both in the eyes of the public and how we view our own self worth. Worse yet, if we let our employers, managers, etc dress us up to look like idiots it's a very clear statement of how they view us. You can say all you want that it doesn't matter and that I'd "wear a T shirt if my employer did XYZ" but you're kidding yourself. Our society has many stereotypes about how professionals dress. Right or wrong those expectations exist. Bankers and attorneys largely wear suits...or at the very least wear suits when in important publicly viewed events. Judges wear robes. Physicians wear lab coats. The list goes on. Pilots wearing stupid ties is like having Hawaiian Shirt Fridays as your standard dress code. Who is going to take you seriously? Certainly not me.

If you want to wear stupid ties and dress like a slob, please don't start a conversation with me about long term degradation of Captain's authority or the pay checks of yesteryear. I'm not naive enough to believe that it's not all related. If you want to be treated like a professional you better look like one in addition to acting like one because like it or not people have largely already made up their mind about your professionalism long before they've boarded your flight. They've already seen you in the gate area.
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What he said^^^^ This is one reason I love the Delta look.
 
ChasenSFO said:
If only the public could see how Air Traffic Controllers dress when they come to work. We have the same "dress code" as them in the ramp tower and half the time I get on the employee bus to the lot the driver stops me and says "Sir, this bus is for employees only". :)
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I'll have you know sir that since switching to ten hour days/four day weeks I arrive at the office with no more than 5 days of facial hair growth and in no less than my 4th best t shirt/ hoodie. I feel far more professional now.

Kind of similar story as yours. After I checked out I decided it was time for a new car. I'd go after work usually and I'd find myself within 5 minutes banished to the junker section of their used car lot. Its funny how perception works.
 
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