That is crazy. I've been in business for myself for ten years and have never heard of a vendor or service who will not fax you a copy of their contract to go over or will not let you see it until you need to take delivery of their services/product, and I have signed thousands of contracts. In my industry, you would go out of business if you did not cater to the customer. I would be very careful if they are not forthright with their policies/contracts right out of the gate, if they have nothing to hide then this should be no problem and they would be open with a binding document. I am dissapointed to hear this and other posts as I am searching schools for my son (I WAS interested with the Phoenix campus) and have not been pleased with Pan Am's reputation as most of the other schools do not have as many disgruntled students.
What is with their briefing policy I have heard so much about and is this still going on? Certainly you are not required to pay for an hour of brief time (for a 2.5 hour flight) if you are not receiving it, this seems unethical.
Also, what is the instructor/student ratio? One of the counselors told me that each instructor has no more that 3 students at a time, but in a post from months ago, I read that there may be 10 students per instructor. Has this changed or was that a stretch of the truth?