Ok, this is funny! Drunk pax fights a pilot in the terminal.

rframe said:
There are some basic psychological methods to de-escalating aggressive people. Some of the best bouncers and security (real, not mall cops) never have to lay a finger on people. They form a non-aggressive partnership with the aggressor or give them face saving ways to "win" without any further escalation, and can then lead them down and away from the situation. Of course, being cool and calm enough to do that often comes with knowing that you can physically control and stop that person easily if needed (which comes from skill and training in combatives).
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I've heard of this from somewhere...

roadhouser1artpic.jpg
 
Derg said:
They were kind of "Keystone Coppy" during the arrest.

We had a passenger removed in Frankfurt once and HOLY COW, don't throw a tantrum at the airport in Germany. The cops are there with cat-like quickness and once they arrive, they seemingly take great joy in hog-tying your ass and humiliatingly dragging you out of the gate area.

I think between the call and the passenger being dragged off was less than two minutes.

My only thoughts were "Impressive! I want to see that again! Someone, COME AT ME, BRO!!!"
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Similar thing happened while on a train back to Dublin last year. These three dudes were drunk and mouthing off to everyone in the train including the conductor. He gave them a fair warning to cool off. Ofcoarse they didn't listen and by the next stop about 6 or 7 cops pretty much stormed the train bats in hand, yanked those guys out, and put them on their faces on the platform...was freakin awesome!

That was the 1st day of my trip and I thought..."I like this place already!"
 
Way back when I was a fledgling newhire f/o at Chautauqua and while on my very first flight to PIT, I found myself nearly on the receiving end of a very loud drunk who had been kicked off a USAir mainline flight. He saw me in the terminal and started to make a bee-line in my direction spewing profanities and looked just plain pissed off over something. Fortunately, his less inebriated two sons held him back as they all fell back against the wall giving me time to duck around the corner.

I went about my business and returned about 10 mins later only to find Pittsburgh's finest dragging his sorry @ss out of the men's bathroom, handcuffed, feet shackled and with a bloody face. They dragged him down the back commuter terminal steps and literally threw him in the back of the squad car. I guess he mouthed off to the wrong cops! I knew that day that my new dream job was either FedEx or UPS.

Most days I'm so glad I just haul boxes around and not the self loading freight!;)
 
rframe said:
There are some basic psychological methods to de-escalating aggressive people. Some of the best bouncers and security (real, not mall cops) never have to lay a finger on people. They form a non-aggressive partnership with the aggressor or give them face saving ways to "win" without any further escalation, and can then lead them down and away from the situation. Of course, being cool and calm enough to do that often comes with knowing that you can physically control and stop that person easily if needed (which comes from skill and training in combatives).

I would think airlines would advocate exactly what Derg says he does. Call security immediately. Let them do their job so you can do yours. One thing I know about fighting is that any physical altercation can escalate in extreme and unpredicted ways... so do whatever you can to avoid the physical and if you need to resort to it, it needs to be all in to stop the threat quickly, and that means people are going to get hurt and there will be a serious legal battle that results. You dont want that unless you really feel someone's safety is in serious imminent danger.
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One of the classes I took when I still worked at the jail was Verbal Judo.(Or gerbal voodo as we coined it). It was pretty effective in practice and if that didn't work, well we showed them our crazy eyes. Some times they other person needs to know you might be a tad unstable. Especially if one on one and the other guy is much larger. :)
 
Derg said:
(I know. Me too)
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Odd as it sounds, some folks still see a uniform and go "oh - he must have some sort of important position - guess I'd better listen to him."

(I like Bumblebee's advice to me about greeting folks at the stairs. Santa Barbarians seem less barbaric that way.)
 
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