Manager, Dispatch Services

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Boeing Company Englewood, Colorado:<BR /><div class="job_description"><div class="sjd_channels"><input type="hidden" id="jChanNumPages" value="1" name="num_pages" /><input type="hidden" id="jChanPageIndex" value="1" name="page_index" /></div><p style="margin-bottom: 0px; margin-top: 0px"><strong>Summary:</strong></p><p style="margin-bottom: 0px; margin-top: 0px">Manages the overall performance of the Commercial &amp; Military Dispatch organization.&nbsp; Helps to establish, oversee and administer processes, policies and practices and determines resource requirements, acquisition, and deployment of resources.&nbsp; Applies independent, specialized technical expertise to support a wide range of business processes.&nbsp; Interfaces with other organizations, customers, suppliers, and regulatory agencies to define and evaluate departmental goals.&nbsp; Works cross-functionally with internal and external customers.&nbsp; Manages subordinate staff to include recruiting, training, performance management, motivating, delegating and monitoring results.</p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"><strong>Essential Duties:</strong></p><ul><li>Leads processes to oversee daily activities related to the successful operations of aircraft or in direct support of flight operations and commercial, military and business aviation dispatch services.</li><li>Manages subordinate staff. Forecasts resources needs and participates in hiring decisions.&nbsp; Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.&nbsp; Provides on-going developmental feedback. Makes compensation recommendations in regards to hiring salaries and salary review actions.&nbsp;&nbsp; Recognizes contributions of individuals and teams to improve employee satisfaction and retain a skilled and motivated workforce.&nbsp; Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc. Identifies opportunities to improve work-related products and processes in department.&nbsp; Engages and empowers employees to make process improvements.</li><li>Establishes and maintains aviation related commercial and military dispatch relationships.&nbsp; Implements policies and procedures and documents to ensure consistent execution of processes within department in support of Jeppesen, customers and regulatory requirements.</li><li>Assists with technical direction and guidance to others regarding approved processes, tools, technology and skills for departmental success.&nbsp; Ensures departmental products or processes meet customer, company, quality, industry and regulatory requirements.&nbsp; Provides support of departmental technical approaches, products and processes.</li><li>Participates in the sales process as required.</li><li>Assists with the planning and preparation of&nbsp; budgets for department operations, manpower, equipment and operating costs, monitors costs to ensure budget adherence. Participates in the sales process as required.</li><li>Develops operational goals, objectives, and related metrics to ensure alignment with company vision/strategy and LRBP.&nbsp; Measures progress, making adjustments as needed.&nbsp; Holds direct reports accountable for achieving goals.&nbsp; Achieves goals for productivity, quality and customer satisfaction.</li><li>Participates as a technical advisor as required in company proposals and projects.&nbsp; Directs activities of professional and technical staff.&nbsp; Supports the establishment of procedures for monitoring hardware/software applications which support department activities and corrective action when required.&nbsp; Provides oversight of establishing and maintaining operating procedures to insure quality customer support.</li></ul><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"><strong>Education/Experience:</strong></p><p style="margin-bottom: 0px; margin-top: 0px">Not Applicable</p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"></p><p style="margin-bottom: 0px; margin-top: 0px"><strong>Knowledge and Skills:</strong></p><ul><li>Knowledge of policies and procedures that typically affect individual subordinate employees.&nbsp; Knowledge of skills and abilities required by subordinate employees to accomplish organizational responsibilities.</li><li>Ability to accomplish results through employees who exercise significant latitude and independence in their assignments.&nbsp; Often heads a centralized functional activity.</li><li>Skilled in advising a unit regarding tasks, projects and operations.&nbsp; Actively involved in daily operations only when required to meet schedule or resolve complex problems.</li><li>Ensures that projects are completed on schedule and within budget.</li><li>Frequent contacts with internal personnel and outside customer representatives concerning operations, scheduling or specific phases of projects or contracts.</li></ul><div class="job_inside_info"></div></div>

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