I'm glad operations was able to help you out. The aiport where I worked in operations we weren't allowed, nor did we even have the tools, to tow an a/c off the runway/taxiway. Fortunately one flight school would help out since they had one of those dollies. It happened fairly frequently. Seriously, this was a fairly major Part 139 airport in the SoCal basin and we couldn't do anything to help other than inform the tower of a runway closure and issue an immediate NOTAM.