Is it just me or is the food in first suck?

SteveC said:
Keep it up guys. Just makes us look better, and better, and better. We'll be more than happy to take all the big money travelers that y'all want to piss off.

You wouldn't believe the quality of the food that our cabin attendants prepare and serve in our Falcon 2000. MMMMmmmMMMMmmmm!

:D
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Stop it!! :) Yaaargh!
 
jcremy said:
I'm moving to Tinian next month which is just south of Saipan and not looking forward to the flight at all. I am flying AA 777 from LAX to Tokyo in coach due to no money. Has anyone here flown this flight before and how bad was it?
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I've done quite a few long ones in coach... it's really no fun but you get through it eventually. Keep reminding yourself that eventually the flight WILL end :) That, and good music are key.
 
Velocipede said:
Again...ITS NOT A RESTAURANT! You are buying seat space from A to B. Period, end of story.
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Premium airlines provide a travel experience complete with limo pick-up and drop-off. The premium airlines take care of their premium customers who pay top dollar for the level of service they are getting. The U.S. carriers abandoned this concept for many reasons, but it still exists in the world outside of the USA.


Typhoonpilot
 
Velocipede said:
On the flip side, you're not paying for a meal. You're paying for transportation. Period. You want a great meal, go to a 5 star restaurant.
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This mentality is EXACTLY why the airlines are falling apart. Face it: This is a customer service job, period. We just have the privilege of flying airplanes. When we start putting air transportation into "just transportation," you put us into the same position as bus drivers. Which strangely enough is what you get so hot and bothered about all the time. Everyone on this board gets all up in arms that we aren't treated with more respect, and that we aren't paid properly, but we also don't want to do our jobs the way we should. Which is to provide the customer with save, reliable, and CUSTOMER SERVICE oriented travel.

On an 18-hour flight, do you expect the customers to pack box lunches? Lest we forget they cannot bring liquids through security, so therefore they are left making box lunches out of whatever is behind the security checkpoint, which many times is nothing. I can think of no better way than to turn away the affluent business traveler than to tell them they're riding a Greyhound bus from Dubai to New York.
 
Velocipede said:
Sorry, Polar, no it doesn't. Maybe for that one seat, but with the fares the trailer trash are paying in back, the 1st class is subsidizing the rest of the airplane.

Again...ITS NOT A RESTAURANT! You are buying seat space from A to B. Period, end of story.

Besides, what kind of gourmet food do you expect out of a cart trucked to the airport and prepared in a convection oven?

Wolfgang Puck?
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Velo,
You would be surprised that some airlines first/business class is quite good. Hell BA coach food from Heathrow to Bahrain was good. It's changed recently. Because of my status with Delta I was almost always upgraded to First. So if it was good before, how or why is it going downhill?
 
Considering that the airlines don't actually make the food and it comes from either Gate Gourmet or LSG Sky Chefs the food is generally the same.

It all depends on the contract that the airline negotiates so that's where the difference comes from. But airline/airport food is generally the same depending on the departure airport.
 
We do need some lessons in customer service.

1. If it's 1007 and the departure time is 1000, you should be explaining the delay and the duration. We really don't give a poop about the 8 minute speech about wind direction and whether it's overcast, a broken layer at 2,000 AGL, or "bumps in the road". I'm a pilot and I don't even care about that! :) You're late, buddy, and we've got connections!

Anyone else?
 
Polar742 said:
And I'll agree, the US airlines could take some lessons from the foreign carriers.
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This. How domestic airlines expect to keep the protection of cabotage when the grass does seem to be greener on the other side of the fence.

Assuming the domestic and foreign airlines are all able to offer an equivalently safe, timely, and efficient transport, the remaining distinctions are comfort and price.

From there, it makes sense to have at least two very different offerings: El Cheapo and Le Gran Fromage
 
Doug Taylor said:
We do need some lessons in customer service.

1. If it's 1007 and the departure time is 1000, you should be explaining the delay and the duration. We really don't give a poop about the 8 minute speech about wind direction and whether it's overcast, a broken layer at 2,000 AGL, or "bumps in the road". I'm a pilot and I don't even care about that! :) You're late, buddy, and we've got connections!

Anyone else?
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On my last trip into Denver the other day, we had delay vectors the whole way in, reduced speed, CAT II approach etc. We landed 19 minutes late, and the first thing I did was assure the pax that the weather was not only affecting us, but more than likely their connections. After all, thats whats really on their minds. right?
 
I think the majority of Americans want the cheapest ticket, only because their buying power keeps shrinking. However, there are some people like myself, who believe you get what you pay for. So when I make a purchase and have the option to go the cheap route, or pay a premium, I generally pay the premium. This applies to the majority of my spending, from clothes to cars. If I paid for airline tix, I can assure you if the difference between business and economy was less than 1000 on a long haul flight, I would be forking over the extra 1000.

You can't take your money with you when you die.
 
Doug Taylor said:
We do need some lessons in customer service.

1. If it's 1007 and the departure time is 1000, you should be explaining the delay and the duration. We really don't give a poop about the 8 minute speech about wind direction and whether it's overcast, a broken layer at 2,000 AGL, or "bumps in the road". I'm a pilot and I don't even care about that! :) You're late, buddy, and we've got connections!

Anyone else?
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Totally.
 
Yeah but the problem is when you fork over the extra dough, and don't get the quality of service you expect. You paid for it, but didn't get it. Airline service can be hit or miss, too dependent on the employees who happen to be working that flight.

Some do a great job but others couldn't care if you're in first or holding onto the tail. I've sat in some first class seats where I'd almost rather run naked through the korean DMZ than beg the FA for a glass of water. I just think if we (US airlines) want to regain our competitive footing in international markets, we need to get our crap together and start offering not just the possibility of quality but consistent quality.

One example, it seems pretty frequent for airlines to run out of a particular food option. Would it be so hard to stock one of every plate per passenger, so those in business and first are guaranteed to have the choice they want, as advertised in the menu? I mean, to me this is a no brainer...
 
Doug Taylor said:
We do need some lessons in customer service.

1. If it's 1007 and the departure time is 1000, you should be explaining the delay and the duration. We really don't give a poop about the 8 minute speech about wind direction and whether it's overcast, a broken layer at 2,000 AGL, or "bumps in the road". I'm a pilot and I don't even care about that! :) You're late, buddy, and we've got connections!

Anyone else?
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+1
 
mrivc211 said:
You can't take your money with you when you die.
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But you can't spend what you don't have either.

I'm in no way poor or trailer trash and neither is my family, but I cannot always afford the premium fare. I come from an extremely affluent area and we have flown F before, but cannot always afford it. If I have to pick up a last minute ticket to somewhere, I'm going to take what I can get and afford at that point in time. Although for a vacation, if I had saved up for a while, sure then I splurge for F or w/e the class in that airline. Just because I'm riding coach all the way, doesn't mean I'm trailer trash. I think that is the case for a lot of people too. Ever paid for 5 people up front? Adds up quick...

RD
 
Velocipede said:
Sorry, Polar, no it doesn't. Maybe for that one seat, but with the fares the trailer trash are paying in back, the 1st class is subsidizing the rest of the airplane.
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Dang. No way we airline pilots are worth 100 grand a year flying trailer trash around. I think I'll just drop my demands at my company for better work rules and higher pay and accept that $20 an hour for FO and $60 an hour for CA is commensurate with the job we do.

:rolleyes:
 
cencal83406 said:
Dang. No way we airline pilots are worth 100 grand a year flying trailer trash around. I think I'll just drop my demands at my company for better work rules and higher pay and accept that $20 an hour for FO and $60 an hour for CA is commensurate with the job we do.

:rolleyes:
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Yeah! :yeahthat:
RD
 
SteveC said:
Keep it up guys. Just makes us look better, and better, and better. We'll be more than happy to take all the big money travelers that y'all want to piss off.

You wouldn't believe the quality of the food that our cabin attendants prepare and serve in our Falcon 2000. MMMMmmmMMMMmmmm!

:D
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:yeahthat:

I know you playfully posted this, but you hit the nail on the head. I know people pay premiums for corporate travel, but there are many things that can be done that don't cost the airlines a penny. I thought when I first starting flying corporate that some of the stuff that we had to do was kind of silly, like making sure that all the seat belts and shades are all uniform. I know that you cant ask every customer on an airliner how there flight was, but I have traveled many times and cant recall any of the pilots even acknowledging my existence. People notice all these little things and they might take their money to another airline because of it.

Remember your "trailer trash" passengers are the CUSTOMERS and the reason you have a job in the first place.
 
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