perpetual
Well-Known Member
I think it is of the utmost importance that the Idea of "the customer is always right" be made WELL aware here.
This is not a threat, however,Pan Am exists because of people. If people (the customers) are not treated or "catered" to in such a way for the pleasing, then Pan Am is going to lose $ as well as its source of existance: The customer.
I have seen many scheduling deficencies, as well as a non-customer influenced schedule. There have been many times where a person has been infact scheduled for a particular lesson, flight or the like, of which they were either not in need of completing, or informed about.
With the understanding that Pan Am is
1. A business, and
2.(secondly) a school.
The seemingly overlying princepal of operation is to make Money.
Given the Particulars of which the contract entails, there are specific rules and order of operations that in accordance with pan am's policies; are carried out.
Sadly enough though, I do see many cases where the focus of money "making" is the overly sought goal.
On a Brighter note, I have plenty of good things to say about Pan Am also. The instruction is very good, the depth of knowledge required as well as given to those
willing to learn is very high. It is definatly not the run of the mill place that allows just scraping by. I do feel that for those that Do succeed with Pan am, Do come away far more knowledgeable because of the Higher standards.
Many of the people, and almost everyone for that matter, is willing to share their knowledge and help out in any way possible. The Students, although, everyone being
in their own particular "world", or phase of training, are always eager and willing to aid when the call for help is made.
This is definately a positive side to Pan Am, and Big schools like Pan Am, Flight Saftey, and Comair in general.
Going back to my first point, and in oder to stay on topic, I would like to see a few things implemented.
1. The Schedule. The Schedule should BE SET ON A WEEK BY WEEK BASIS.
2. The schedule should be VERIFIED with the student as to what HE/SHE feels they would LIKE. (Not only does this allow for adjusting of personal learning, it also allows for normal living and EFFICIENT learning for the individual's needs).
3. The Instructors. THE instructors SHOULD HAVE THE POWER to implement and or change events/times/days/lessons etc based on THEIR knowledge of where the student lay with his/her Flight training progress.
4. DAYS Off. The student SHOULD HAVE at least 1 day off, (2 Days Preffered) Not only for Time to "Get away" from Aviation and the pace of learning, BUT More importantly,
TO Get INTO their learning effectivley and ON their own.
It IS in my eyes, as well as others, that Pan Am does not understand how to allow for "EFFECTIVE TIME OFF". As said above, the Idea of having a short break from studying not only allows for a mental refresh of what one has learned, but also gives the student (the customer) the time to ENJOY what they are infact learning/doing.
Having to come to the training facilty, on a scheduled day off is just unacceptable. And Rightly so after not having in particular, a single day of leave for over 2 months!
Comming from a Previous FBO style training, where one is allowed to learn accellerated as well as "relaxed" information I see that it is only LOGICAL to create an environment that is conductive to learning. Not Saying that Pan Am is not
conductive for learning, it is, however the oversight of people here is the issue.
The Students are NOT a number, nor should they be treated as such indirectly. They each have particular methods of learning, ability as well as outlook for "TheirTraining". The students are those that are PAYING for the Training. It ONLY
Makes Perfect SENSE for the STUDENTS to be ACTIVELY INVOLVED in when/how they are trained.
One more Issue.
BRIEF Costs. I personally and others feel that THis is a real greedy scheme to suck money away from the student.
The Instructors are paid by Pan Am/DB holdings, The COST of the Equipment is COvered by the Price of rental instructor hourly fee, as well as the TIME flown. A "Brief" Cost is simply , and pardon my french but " •".
Paying extra upwards to 100$ for 10 minutes of "Brief" time with an instructor is complete BS. Tell me Pan AM/DB Holdings. HOW much money is the instructor seeing from the added "BRIEF COSTS?"
Pan AM, Stop robbing the students of thier money with Brief Costs that in NO way suffice for the time spent during the lesson.
-=A current student REALLY concerned about The integrity, and service that is being performed.=-
This is not a threat, however,Pan Am exists because of people. If people (the customers) are not treated or "catered" to in such a way for the pleasing, then Pan Am is going to lose $ as well as its source of existance: The customer.
I have seen many scheduling deficencies, as well as a non-customer influenced schedule. There have been many times where a person has been infact scheduled for a particular lesson, flight or the like, of which they were either not in need of completing, or informed about.
With the understanding that Pan Am is
1. A business, and
2.(secondly) a school.
The seemingly overlying princepal of operation is to make Money.
Given the Particulars of which the contract entails, there are specific rules and order of operations that in accordance with pan am's policies; are carried out.
Sadly enough though, I do see many cases where the focus of money "making" is the overly sought goal.
On a Brighter note, I have plenty of good things to say about Pan Am also. The instruction is very good, the depth of knowledge required as well as given to those
willing to learn is very high. It is definatly not the run of the mill place that allows just scraping by. I do feel that for those that Do succeed with Pan am, Do come away far more knowledgeable because of the Higher standards.
Many of the people, and almost everyone for that matter, is willing to share their knowledge and help out in any way possible. The Students, although, everyone being
in their own particular "world", or phase of training, are always eager and willing to aid when the call for help is made.
This is definately a positive side to Pan Am, and Big schools like Pan Am, Flight Saftey, and Comair in general.
Going back to my first point, and in oder to stay on topic, I would like to see a few things implemented.
1. The Schedule. The Schedule should BE SET ON A WEEK BY WEEK BASIS.
2. The schedule should be VERIFIED with the student as to what HE/SHE feels they would LIKE. (Not only does this allow for adjusting of personal learning, it also allows for normal living and EFFICIENT learning for the individual's needs).
3. The Instructors. THE instructors SHOULD HAVE THE POWER to implement and or change events/times/days/lessons etc based on THEIR knowledge of where the student lay with his/her Flight training progress.
4. DAYS Off. The student SHOULD HAVE at least 1 day off, (2 Days Preffered) Not only for Time to "Get away" from Aviation and the pace of learning, BUT More importantly,
TO Get INTO their learning effectivley and ON their own.
It IS in my eyes, as well as others, that Pan Am does not understand how to allow for "EFFECTIVE TIME OFF". As said above, the Idea of having a short break from studying not only allows for a mental refresh of what one has learned, but also gives the student (the customer) the time to ENJOY what they are infact learning/doing.
Having to come to the training facilty, on a scheduled day off is just unacceptable. And Rightly so after not having in particular, a single day of leave for over 2 months!
Comming from a Previous FBO style training, where one is allowed to learn accellerated as well as "relaxed" information I see that it is only LOGICAL to create an environment that is conductive to learning. Not Saying that Pan Am is not
conductive for learning, it is, however the oversight of people here is the issue.
The Students are NOT a number, nor should they be treated as such indirectly. They each have particular methods of learning, ability as well as outlook for "TheirTraining". The students are those that are PAYING for the Training. It ONLY
Makes Perfect SENSE for the STUDENTS to be ACTIVELY INVOLVED in when/how they are trained.
One more Issue.
BRIEF Costs. I personally and others feel that THis is a real greedy scheme to suck money away from the student.
The Instructors are paid by Pan Am/DB holdings, The COST of the Equipment is COvered by the Price of rental instructor hourly fee, as well as the TIME flown. A "Brief" Cost is simply , and pardon my french but " •".
Paying extra upwards to 100$ for 10 minutes of "Brief" time with an instructor is complete BS. Tell me Pan AM/DB Holdings. HOW much money is the instructor seeing from the added "BRIEF COSTS?"
Pan AM, Stop robbing the students of thier money with Brief Costs that in NO way suffice for the time spent during the lesson.
-=A current student REALLY concerned about The integrity, and service that is being performed.=-