You are working a flight, and are doing what you can to get it out in a timely manner. An issue comes up, and you have to make sure your SOPs allow it before you push off the gate, and are looking through books, and trying to get ahold of CPs, etc.
During this cluster that is brewing, an angry passenger comes to the cockpit and starts swearing, disrespecting you, and or your crew in front of the passengers on the aircraft, goes on to insult you personally, and suggests to you how you should be doing your job, and what you should be doing.
You are the pilot in command.
How do you respond?
What in your opinion are grounds to have such a passenger removed from the flight? How far do you let a passenger push you, before you remove them from your flight? I am not referring to venting about he airline, and the operation. I am talking about disrespectful, insulting, and profane comments, aimed at you, or your crew, and the job you are doing.
If anyone has any experiences, or heard of situations such as these, feel free to post them as well.
During this cluster that is brewing, an angry passenger comes to the cockpit and starts swearing, disrespecting you, and or your crew in front of the passengers on the aircraft, goes on to insult you personally, and suggests to you how you should be doing your job, and what you should be doing.
You are the pilot in command.
How do you respond?
What in your opinion are grounds to have such a passenger removed from the flight? How far do you let a passenger push you, before you remove them from your flight? I am not referring to venting about he airline, and the operation. I am talking about disrespectful, insulting, and profane comments, aimed at you, or your crew, and the job you are doing.
If anyone has any experiences, or heard of situations such as these, feel free to post them as well.