How do you or do you think you would handle such a situation

[SteveCostello]

Last night a very creepy dude stood in the doorway of the flight deck, then just started talking. No "hey guys" or, "hi my name is" and no knock. We both turned around kind of shocked, thinking he was a Fed.

Turns out he was a retired AA guy, and just wanted to see the flight deck. When we arrived, he came up again, and did the same thing, basically sneaking up into the flight deck and surprising us. He reminded me of Herbert the Pervert...

 

[derg]

You are working a flight, and are doing what you can to get it out in a timely manner. An issue comes up, and you have to make sure your SOPs allow it before you push off the gate, and are looking through books, and trying to get ahold of CPs, etc.

During this cluster that is brewing, an angry passenger comes to the cockpit and starts swearing, disrespecting you, and or your crew in front of the passengers on the aircraft, goes on to insult you personally, and suggests to you how you should be doing your job, and what you should be doing.

You are the pilot in command.

How do you respond?


What in your opinion are grounds to have such a passenger removed from the flight? How far do you let a passenger push you, before you remove them from your flight? I am not referring to venting about he airline, and the operation. I am talking about disrespectful, insulting, and profane comments, aimed at you, or your crew, and the job you are doing.

If anyone has any experiences, or heard of situations such as these, feel free to post them as well.

DO NOT GET EMOTIONAL.

1. Tell the passenger if he wishes to stay aboard the aircraft to take his seat and there will be a PA about the situation shortly.
2. If the passenger refuses to do so, ask "are you refusing to comply with instructions from a uniformed crewmember?"
3. If the answer is anything other than "no" and the passenger does not comply, instruct the agent to bring security to the aircraft to have a non-compliant passenger removed.

 

[Autothrust Blue]

1. Tell the passenger if he wishes to stay aboard the aircraft to take his seat and there will be a PA about the situation shortly.
2. If the passenger refuses to do so, ask "are you refusing to comply with instructions from a uniformed crewmember?"
3. If the answer is anything other than "no", have the passenger removed.

ask; tell; (outsourced) make.

 

[wzgrza]

Closing the door to the flight deck doesn't work in an RJ, where you are constantly speaking to the FA, gate agent, etc. To close the door so you don't have to deal with a disrespectful passenger is in my opinion taking a passive attitude towards him, and at the same time hampering communication with everyone else just so you don't have to deal with him.


In my personal opinion if there is someone who comes up to the flight deck, using profane language, blaming you for what is happening (the delay, and he is correct it is your fault because you are doing your job), telling you what to do, and indirectly insulting you in front of passengers... after a tirade like this, I personally would want to throw them off the aircraft right away. Someone who comes up and starts insulting you and swearing in your aircraft, anything less is imo taking a pass at it.

The only thing I am wondering, is what most companies or captains need to justify the booting of a passenger. This happened a couple days ago and it was one of those elite flyers on top of it, so you know a stink would be raised. The Captain told him to sit down, which after continuing his rant for another 15 seconds he did. I personally was unhappy with this and think he should have gotten kicked off. Displaying such an attitude directly towards the crew shouldn't be tolerated. Nobody comes to work to be a punching bag, especially when you are PIC no less, and the PAX need to have confidence in you, and you need to act assertive, and not get bullied around by some jerkoff in 5A.

Otherwise it just looks plain bad.

 

[SurferLucas]

Swearing at me, fellow crewmember or other airline worker = immediate removal from the aircraft, preferably under police escort . Period...do not pass go, do not collect $200.

 

[Rocketman99]

You enter the flight deck swearing you will not get warnings. The cops and gate agent will be escorting you off my aircraft post haste and have a Disney day.

 

[HVYMETALDRVR]

Ask Harrison Ford, he has experience with this...

 

[Autothrust Blue]

Oddly enough, I had a dream that a passenger took a swing at me last night, for whatever reason. (I usually don't dream about work, and on the rare occasions that I do, it's flying-related stuff, not 'soft skills'.)

 

[derg]

Oddly enough, I had a dream that a passenger took a swing at me last night, for whatever reason. (I usually don't dream about work, and on the rare occasions that I do, it's flying-related stuff, not 'soft skills'.)

Scotch

 

[Tld]

Zero tolerance. Auf Wiedersehen, you're out.

 

[derg]

Beat they ass, they bad!

/Ebonics.

 

[Screaming_Emu]

It's time we start holding adults in this country responsible for their actions.

There is absolutely no reason to start screaming and attacking another person (physically or verbally). Even if you think it's justified, rarely will it actually get you what you want. The captain wasn't going to say "oh. I'm sorry, I AM bad at my job. Sit down and ill call for push."

Some people will say "well maybe he's on his way to a funeral" or something along those lines. I understand that (and other things in life) can be stressful. But unless the crew was directly involved with the reason for your having to go to a funeral, you're out of line.

If its alcohol related, it's still his fault for not knowing how much is enough.

And I hate when people say "oh, I'm just hot blooded." No, you just lack social skills.