First customer to walk out on me

jrh

Well-Known Member
Had an interesting experience last week that I thought I'd share. I've been teaching for close to six years and never had anything quite this strange yet...

A gentleman called in to our office and asked to schedule a flight review with me. He's 72 years old, holds a private pilot certificate with instrument rating, owns a Cherokee 140 based at a nearby airport, has been flying since the mid-1980s, and said he has about 3500 hours.

When we met for the review, I opened by talking about what the regulation requires of a flight review and said that even though I needed to make sure he was a safe private pilot, the training was just as much for him as it was for me. If he wanted to work on anything in particular, I'd make sure to incorporate it in to the flight or ground training.

He didn't have anything in mind, so I started by suggesting we practice some simulated engine failures since he probably hadn't done those in a while. No problem.

Next, I suggested we do some crosswind landings. No problem.

Finally, I said, "While we're out in the practice area, let's do a few power off and power on stalls to make sure you're staying sharp with stall recovery procedures."

Immediately he informed me that he doesn't do stalls. Period. To clarify, he told me he would do an approach to a stall, followed by a recovery, but wouldn't do a full stall.

When I asked him why he felt so strongly about this, he emphatically told me that every other instructor he'd flown with had drilled in to him that he could fly 3 knots above a stall, but to never, ever, stall a plane.

I told him I agreed with him in principle, but what about for the sake of training? We'd be at a safe altitude, plenty of time to recover, etc.

He seemed to get more irritated and reiterated that he wouldn't do a stall. When I asked him why he wouldn't even do them for training, he said he didn't even want to be exposed to stalls, so that he wouldn't accidentally stall the plane if he was under pressure and his mind flashed to doing a stall during our flight, thus causing him to put the control inputs in that would cause a stall.

I asked him about the possibility of making a mistake and stalling the plane regardless of what he'd done in training.

He reminded me that he had 3500 hours and had lasted this long without stalling.

I reminded him that flight reviews aren't about how many hours a person has, but about demonstrating proficiency for the certificate they hold.

By this point I could see I wasn't getting anywhere and wasn't interested in having my signature on this pilot's review.

I explained that from my perspective as an instructor, my signing him off for a flight review was essentially the same as saying that if I sent him for a private pilot checkride, he'd have no trouble passing. If we don't do a full stall during the review, I'd have no way of verifying he could handle stalls safely. Then I asked him, if he were to take a private pilot checkride tomorrow, how he would explain to the examiner his policy of NEVER doing stalls? How would he complete the checkride without this maneuver?

There was a long, silent pause. Then he basically told me the same things he'd said all along up to this point.

I said, "Well, for me to be willing to sign a pilot off for a flight review, I'd only be able to say it's complete after doing at least one or two full stalls. If that's not going to work for you, and you'd rather use a different instructor, I understand. No hard feelings. I'm not saying you're a bad pilot or anything, I just wouldn't be able to sign off on a flight review."

He thought for a minute, said, "Ok, I guess we're done then," shook my hand, and walked out the door.

Made for a good story when I was training a CFI applicant later that afternoon.
 
how did he get a PPL if he never did full stalls? I was just like this man in training. It is what kept me from soloing and continuing training. Everything else I was doing pretty well with and this was the only thing that stopped me from soloing. Ultimately, I got to 45 hours without soloing and had too much trouble overcoming my fear of the drop in the full stall. I could even go to the approach to a stall and handle it like a piece of cake. I had all the book knowledge of a stall. My CFI thought I knew too much about stalls. The full stall and quick nose down always made me sick to my stomach.

I never got any special treatment from CFIs. Nor did I expect to be soloed and given a PPL before I overcame it. How could this man solo and get a PPL if he never did stalls to a full before? If his CFIs let him get away with it, surely the examiner on his PPL checkride wouldnt. How did he get passed that without doing full stalls with comfort? Something sounds fishy here. I dont know many CFIs that will risk their reputation and jobs to solo a student that cant do full stalls or refuses to do them.
 
Wow, that is a good one.

I'll definitely file it away in my bank of things to mention if/when I train a CFI candidate.
 
How is it that we have CFIs who would have taught him his initial feeling about stalls, about 'never, never, never, never stalling'?

This gentleman's attitude is clearly the result of his CFI(s) and anyone who has given him a BFR since then. Totally unsat IMHO. An unsat training program and an unsat attitude to put into a pilot's mind.

Even worse is that this gentleman didn't have an understanding as to why we go find the edges of the flight envelope and practice how to safely get back from there. His understanding of the law of primacy is clearly backward.

Good on you for standing your ground and stating your standards.
 
How is it that we have CFIs who would have taught him his initial feeling about stalls, about 'never, never, never, never stalling'?

This gentleman's attitude is clearly the result of his CFI(s) and anyone who has given him a BFR since then. Totally unsat IMHO. An unsat training program and an unsat attitude to put into a pilot's mind.

Even worse is that this gentleman didn't have an understanding as to why we go find the edges of the flight envelope and practice how to safely get back from there. His understanding of the law of primacy is clearly backward.

Good on you for standing your ground and stating your standards.

Things like this are actually quite common with flight instructors and pilot expectations of flight instructors. After all, most expect a flight review to be exactly 1.0 ground and 1.0 or flying. Nothing more. Personally I think this is kind of lame for the average GA pilot to only do training or see a CFI once every other year for 2 hours.
For my flight review the pilot begins by doing the faasafety.gov Flight Review course, an open book POH test, a cross country flight plan, plus one other on-line course especially if they have not flown in a while. I also explain up front what maneuvers will be covered, usually on the phone or via email. I have not had a student walk out, but I have had several say "No thanks" and go shopping for a CFI who will give them their 1.0/1.0 flight review.
 
Had this happen to me a couple years ago on a flight review, except slightly more dramatic, to the point where he started having a panic attack in flight, and I ended up flying back to the airport.
Same end result as Blackhawk - customer went and found a CFI who was apparently OK with not doing stalls to complete his FR.
 
Things like this are actually quite common with flight instructors and pilot expectations of flight instructors. After all, most expect a flight review to be exactly 1.0 ground and 1.0 or flying. Nothing more. Personally I think this is kind of lame for the average GA pilot to only do training or see a CFI once every other year for 2 hours.
For my flight review the pilot begins by doing the faasafety.gov Flight Review course, an open book POH test, a cross country flight plan, plus one other on-line course especially if they have not flown in a while. I also explain up front what maneuvers will be covered, usually on the phone or via email. I have not had a student walk out, but I have had several say "No thanks" and go shopping for a CFI who will give them their 1.0/1.0 flight review.

The funny thing is, I honestly expected this guy to be one of the few who could do a review in 1.0/1.0. Talking to him on the phone, he seemed to be flying on a regular basis, owned a plane, mentioned planning a trip to Texas next week, etc. I assumed he'd be reasonably sharp. That's why I didn't talk at all over the phone about expectations. Big surprise when we met in person.
 
Sounds fishy to me. I wouldn't put it past some CFI in his past having planted this doubt in his mind, but my guess is that there is more to the story. Perhaps some sort of difficulty in this area during training, along with some CFI-hand holding, well-intentioned syllabus tailoring, or just flat out "you aren't good at this so just don't do it" advice (maybe not in such frank words anyway). I'd love to hear the reaction he would elicit by voicing these views in just about any pilot's lounge anywhere. You absolutely did the right thing though IMHO
 
Excellent and smart move! Now you don't have to worry about going to court explaining why you never had him demonstrate a recovery to a stall. Of course on the spot he may not have passed a Pvt practical test with his strong apprehension to full break stalls, the big picture is his life. And unfortunately with flight reviews and IPC's, your name is assumed the last name signed in his logbook for 2 yrs max. Keep vigilant and hold your standards high, let's try to keep em all alive!
 
A private pilot afraid of stalls?

We had a DE afraid of stalls.

(oh yea, I just one-upped. what)
 
It's sad and scary(yet a little funny) that the FAA has people of such positions with such phobias.
 
how did he get a PPL if he never did full stalls?
I was wondering the same thing. Then the follow up question is who were the CFIs who signed him off for a flight review every two years since the 80s. It makes one wonder about the training, testing, and checking being done in aviation.
 
I was wondering the same thing. Then the follow up question is who were the CFIs who signed him off for a flight review every two years since the 80s. It makes one wonder about the training, testing, and checking being done in aviation.

My DPE for the private only required an approach to stalls...rest assured I've done many full stalls both in primary and since then on various other checkrides. Your mileage will vary: there are very little standards, it would seem, when it comes to Flight Standards, the Practical Test Standards, and DPEs relations/interpretations thereof.

At the risk of being lynched by weekend warriors, I think flight reviews should be annual requirements, and have a little more defined content - something like going over GA accidents that have happened in the proceeding year, issues known with the type of aircraft that the pilot flies, regulatory changes ("Line up and wait!") and so on. (I've also never had to have one due to the continuous "new certificate or rating for you" march I have been doing - side issue.)
 
I almost had a customer walk out on me, although it had more to do with his frustration at the plane's scheduling and his schedule not meshing than me or the requirements.

I never heard of a pilot never having to do full stalls before. Maybe he was taught that recovering at the "first sign of the stall", aka the buffet or horn is an accepted procedure? I've heard of this, but I've always had to do full stall breaks and always make my students do the same.
 
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