Delter debacle

[mastermags]

The source I have said that they paid a fee to have the teenager standby for an earlier flight (not sure how Delta does move up) which he got on. That means his ticket was transferred to an earlier flight and the seat he had on the flight in question was released back into inventory and the family no longer had a claim to the seat.

Now if they HAD purchased another seat on an earlier flight, they could have still had rights to the "extra" seat on the later flight however, as soon as check in closes, if that seat wasn't shown as checked in, it is released back into inventory and can be assigned to another revenue passenger or standby. If they had wanted to keep the extra seat for their use they could have checked it in but they would have had to change the name on the ticket to match one of the family members that was actually getting on the flight per the FAA rules contained in Secure Flight. Delta (and most other carriers) charge for that. It's totally legal to have two tickets in one person's name, but they have to be a person that actually is getting on the plane.

Im betting (total guess) that they never bought a ticket for the infant and they put the son on standby for an earlier flight hoping they could beat the system and get a free seat for their car seat. Backfired and a scene was made.

 

[Richman]

"So, did any of you guys ever WATCH the show?"

A contract of carriage. You aren't paying for a flight or a seat. You are paying the airline to transport YOU from A to B. The how's and why's of how that is accomplished is generally up to the airline, but the fact remains that only obligation the airline has is that YOU (or the person named on the ticket) makes it to the destination.

You're not buying a seat, but passage. If they stuck you in an transporter and energized, it's the same exact thing...it's act of moving you from A to B, not the experience of getting there.

It's not at all like a venue ticket. Which are, by the way, non-refundable.

 

[Cptnchia]

Im betting (total guess) that they never bought a ticket for the infant and they put the son on standby for an earlier flight hoping they could beat the system and get a free seat for their car seat. Backfired and a scene was made.

Had an Israeli couple with a small boy and infant get on board once going ATL-JFK and continuing onto TLV. End of the boarding sequence. Flight was full. They had not purchased a seat for the infant and were demanding that we remove another passenger to accommodate their infant's car seat.

We tried explaining to them that they hadn't paid for a seat for the infant and he would have to be held. They then started to shout loudly that we were racists and discriminating against them because they were Jewish Israelis. Needless to say, hilarity ensued.

In the middle of this, I went to apologize to the FC passengers, who were subjected to the drama. One guy in 01 was quite amused and laughing. He told me to not take any crap from them. He said he was an Israeli too, and they were just trying to pull one over on us. Said that they'd never try that on El Al because they'd just get thrown off, but on a US carrier, they know they can push the envelope.

LSS, when confronted with taking a later flight, or shutting up and they chose to get on board.

 

[mshunter]

It's no different than buying a ticket for a cello. I paid for the seat. My cello goes in the seat. If I change my mind about the cello my water bottle goes in the seat. But I paid for the seat. It's my seat. Anyone left stranded, that's the airlines problem. What do so many say on here? Your emergency is not my emergency? Well an airlines poor business practice is not my problem either.

Unless of course your cello decides to take a different flight. Then that seat is no longer yours.

 

[Cherokee_Cruiser]

I soooooooOOOOooooooooooo can't wait until you add that fourth stripe so I can watch reality set in.

Trust me, I was that guy too!

That aside, are you really denying the certain items addressed, like telling someone that a <2 yr old canNOT sit in a FAA approved car seat?


Now if I'm reading this all correctly, and that's a big "if" , is it correct to say that the son he bought his seat for had taken an earlier flight? IF so, then why the %^&# couldn't an employee just tell him that, "Sir, you bought 4 seats to Hawaii and we owe you that, however, you put one individual on an EARLIER flight so the seat you paid for that kid is on that flight.... not this one. We have already accommodated 1 out of 4 of your party so far for your trip. On this flight, you get 3 seats."

She is a station manager. I'd say that gives her the authority to do what she needs to.

@Cptnchia I know you're a reasonable man so surely you are not condoning what is going to be considered assault and/or (depending on condition of phone) property damage? Authority still has its limits. A station manager, nay, ANY airline employee should not be hitting another passenger or their property, barring self-defense cases.

 

[scooter2525]

There's nothing incompatible about free market capitalism and unions.

It's my money and I want it nowwwww1!!11

 

[Cherokee_Cruiser]

The older kid's ticket was rebooked on another flight. Thus his "seat" is now on a different flight. That's what the parents bought. The airline met their side of the contract by giving him the seat on another flight, thus forfeiting the seat on the flight with his parents. You aren't buying THAT SEAT. You're "buying" A seat.

They paid for a seat for their teenage son. He rebooked and took another flight. Therefore, his "seat" was moved to another aircraft. They paid for three seats. One just happened to be on a different airplane.

Then why the flying *bleep* could the airline employee not explain it like this? Instead of some completely incorrect argument about a <2 yr old NOT being allowed to sit in a FAA-approved car seat?

Fight with facts....... not fiction.

 

[Cherokee_Cruiser]

Honest question, because I've heard people do it and it works. I'm curious how.

Say I want to guarantee the seat next to me is always open. I buy two tickets. But how does that work? Buy seat 18A in my name. Then I buy 18B. What name is that booked under? And no one is going to check in for 18B, right? So the airline can just give that away?

 

[phill1174]

It must have been a shocking experience for them to get on the plane and find out they couldn't get their way or do wtf they want. It's going to be a long summer for the agents and F/A's.

 

[A Life Aloft]

Then why the flying *bleep* could the airline employee not explain it like this?

How do you know for certain that they didn't?

IF so, then why the %^&# couldn't an employee just tell him that, "Sir, you bought 4 seats to Hawaii and we owe you that, however, you put one individual on an EARLIER flight so the seat you paid for that kid is on that flight.... not this one. We have already accommodated 1 out of 4 of your party so far for your trip. On this flight, you get 3 seats."

Again, how do you know what was explained to them or not? You are assuming much with little to no real facts. Airline employees are generally not idiots. (there are exceptions in every profession and that would include pilots) They will usually bend over backwards to try and help. But the pax? Well, if you have flown the "public" around as many decades I had did, that's a whole other story.

The situation could have been properly explained to the couple so that even a 5 year old would have understood it. That doesn't mean that a. they comprehended what was being stated to them or b. they simply did not give a rat's and wanted it their way. Maybe there's a reason that their older son decided that even he didn't want to spend hours on the plane with them and chose another flight. lol

 

[phill1174]

No one is going to boycott United or any other airline.

It's like boycotting Subway because you're angry. But it's right there by your office, $5 footlong "classics" on Tuesdays, you're still reeling that "Customer Appreciation Day" at Jimmy Johns had the balls to charge you $1 for extra cheese on your $1 "Big Juan" and you're hungry...

It was always funny hearing that as an agent, "I'm never flying Delta again", then you see them a few months later.

 

[NovemberEcho]

Unless of course your cello decides to take a different flight. Then that seat is no longer yours.

Keep reading and you'll see why that's not what I'm talking about

 

[Cptnchia]

That aside, are you really denying the certain items addressed, like telling someone that a <2 yr old canNOT sit in a FAA approved car seat?

But who told them that? Was it the police officer or the agent? Until you clear that up, you cannot hold Delta responsible for what law enforcement says.

@Cptnchia I know you're a reasonable man so surely you are not condoning what is going to be considered assault and/or (depending on condition of phone) property damage? Authority still has its limits. A station manager, nay, ANY airline employee should not be hitting another passenger or their property, barring self-defense cases.

How close did the kid get to her when he did it. Was he asked to stop prior. Questions need to be answered before SJWering can commence.

Also, stick any object within my personal space bubble, and we're going to test the aerodynamics of said object. And yes, teenagers are included in that set. They should know better.

 

[ian]

That contract of carriage IS the problem. The airline is selling the use of the seat. I pay to use the seat. The airline doesn't care what's in the seat. The contract of carriage exists as is so that the airline can sell the seat twice.

feel free to use greyhound or megabus then

 

[Cherokee_Cruiser]

But who told them that? Was it the police officer or the agent? Until you clear that up, you cannot hold Delta responsible for what law enforcement says.


How close did the kid get to her when he did it. Was he asked to stop prior. Questions need to be answered before SJWering can commence.

Also, stick any object within my personal space bubble, and we're going to test the aerodynamics of said object. And yes, teenagers are included in that set. They should know better.

The recording shows the distance. It's within conversation distance. Certainly didn't seem like it was stuck in her bubble or her face. But then again, "personal space bubble" probably varies by people.



Also, looks like they are getting a full refund + "additional compensation"

Delta Air Lines issued the following statement today regarding Flight 2222 on April 23:

"We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize."

 

[Cherokee_Cruiser]

It was always funny hearing that as an agent, "I'm never flying Delta again", then you see them a few months later.

From the traveling public argument, they have very limited choices due to the mergers that were approved in which we now have 4 carriers controlling 84% of the market. So I don't blame them, and it is true.

 

[NovemberEcho]

feel free to use greyhound or megabus then

This is the stupidest argument ever. If you see something that isn't right just ignore it. God forbid you try to change it to improve it. It's no different then the "well this is the way we've always done it" argument.

Y'all have this attitude about customer service and then you wonder why no one gives a chit about NAI coming here. If I'm going to have a miserable time flying regardless, might as well take the cheapest flight and expect what I pay for.

 

[pullup]

 

[ClarkGriswold]

With this I completely agree they had no claim to the seat.

How does it feel to realize you argued for 3 pages to finally figure out the simple problem that most people solved after reading the first 3 sentences of the article... bravo.

 

[ian]

This is the stupidest argument ever. If you see something that isn't right just ignore it. God forbid you try to change it to improve it. It's no different then the "well this is the way we've always done it" argument.

Y'all have this attitude about customer service and then you wonder why no one gives a chit about NAI coming here. If I'm going to have a miserable time flying regardless, might as well take the cheapest flight and expect what I pay for.

bye Felicia