SrFnFly227
Well-Known Member
Delta Air Lines. Tier One Passengers Can Keep Climbing
Delter debacle
- Thread starter cezzna
- Start date
Delta Air Lines. Tier One Passengers Can Keep Climbing
Old Pete
Cockpit Authoritarian
If that's the case Delta is doing a horrible job getting its story out.
In every story have seen, there were four travelers,two adults, two under the age of two and four tickets.
A fifth member of the family took an earlier flight.
A delta employee told the father "This is a federal offense and then you and your wife will be in jail and your kids will be in foster care"
A delta employee told the family that children under 2 must ride in a lap.
If these things aren't true, then delta needs to put out a statement denying these things and demanding corrections, because that is what is being reported.
RDoug
Well-Known Member
From NBC News:
Brian Schear said the family had initially purchased a ticket for their teenage son on the red-eye flight, but decided to send him home early so that their 2-year-old could have a seat on the plane. The couple was also traveling with a 1-year-old.
He said they let the ticket agent know about their situation at the gate, and that the agent accommodated the family to sit together.
Brian Schear said they boarded the plane without issue, but with other passengers on the standby list for the flight, he was then told by Delta agents that the 2-year-old had to give up his seat — and then threatened with jail.
He said they let the ticket agent know about their situation at the gate, and that the agent accommodated the family to sit together.
Brian Schear said they boarded the plane without issue, but with other passengers on the standby list for the flight, he was then told by Delta agents that the 2-year-old had to give up his seat — and then threatened with jail.
Old Pete
Cockpit Authoritarian
Exactly what I wrote, 4, Brian Schear, his wife, and two kids a one year old and a two year old.
mastermags
Well-Known Member *giggity*
Basically exactly what I said then.
mastermags
Well-Known Member *giggity*
I think airlines should stop being expected to have a national response every time a passenger wants to act like a dumbass and someone wants to get some YouTube hits, but what do I know?
FlyingAccountant
Well-Known Member
Here’s what it sounds like happened….
It’s a family of five – two parents, two babies, and a teenager. They originally booked four tickets for the flight in question for all five with the parents planning to lap hold the youngest. Parents decide they don’t want to lap hold a toddler for a five hour flight from OGG-LAX. So, they purchase another ticket for the teenager on a different flight and erroneously believe they can just shove the lap baby into the teenager’s seat no questions asked.
Boarding time comes, and since they haven’t changed the name on the ticket to reflect the baby instead of the teenager, teenager is shown as a no-show and the gate agent likely believes the baby is a lap baby while the parents think they’ve got this all squared away and they’ll just put lap baby in teenager’s seat. Teenager/lap baby’s seat is given away since teenager is a no-show and it devolved from there.
I don’t fault southernjets for the initial incident, but threatening to send the kids to fostercare was a bit extreme.
It’s a family of five – two parents, two babies, and a teenager. They originally booked four tickets for the flight in question for all five with the parents planning to lap hold the youngest. Parents decide they don’t want to lap hold a toddler for a five hour flight from OGG-LAX. So, they purchase another ticket for the teenager on a different flight and erroneously believe they can just shove the lap baby into the teenager’s seat no questions asked.
Boarding time comes, and since they haven’t changed the name on the ticket to reflect the baby instead of the teenager, teenager is shown as a no-show and the gate agent likely believes the baby is a lap baby while the parents think they’ve got this all squared away and they’ll just put lap baby in teenager’s seat. Teenager/lap baby’s seat is given away since teenager is a no-show and it devolved from there.
I don’t fault southernjets for the initial incident, but threatening to send the kids to fostercare was a bit extreme.
SeanD
Well-Known Member
This is exactly what Brian was thinking "Hmmm, if I send Billy home on that other flight, I can assume I will keep the seat and have Maggie sit there so she doesnt have to sit on my lap. Hmmmm. Yes, I think this should work. I mean, I did pay for the seat on this airplane so I am kinda entitled to it. I sure hope the flight isn't full or this probably wont work"
I find it very hard to believe that Brian didnt know exactly what he was doing.
I find it very hard to believe that Brian didnt know exactly what he was doing.
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Supposedly, this was cleared up with the gate agent, according to Mr Schear, but I don't know if everything was clear with that or whether it was actually done, or whatnot. That's his claim.
VFR direct: two to jail, two to foster care of the State.
SeanD
Well-Known Member
Supposedly, this was cleared up with the gate agent, according to Mr Schear, but I don't know if everything was clear with that or whether it was actually done, or whatnot. That's his claim.
VFR direct: two to jail, two to foster care of the State.
He really does sound inconsistent and full of it IMO.
Hacker15e
Who am I? Where are my pants?
So is your argument that, because the government has the SCRA, that it counters/invalidates the philosophical assertion that government doesn't exist to keep citizens from making bad decisions?
That the existence of the SCRA justifies your desire for the government to step in and disallow portions of the airline contract of carriage that you don't like?
Autothrust Blue
”…trusting ze process…”
There is no good way to engage on these issues in our era of nanoscopic attention spans and Twitter warriors.
FlyingAccountant
Well-Known Member
He’s either lying or they had a miscommunication. I have to believe that if he had legitimately explained what he was trying to do to the agent, she would have told him it wasn’t possible.
At any rate, if he thought the seat was legitimately his, he should have been questioning why he didn’t have a boarding pass for it.
I'm filming this post with my smartphone through the internet, and will tweet this @southernjetinnanashunal
Now where's my apology/lifetime first class ticket
Sent from my SM-G900V using Tapatalk
One more person pisses you off, and they're going to get a visit from Eric Wildung and his friends, who will offer them an east coast attitude adjustment.
Hiboglossi
The Most Depressing Person
Oh they would be singing a different tune if such a policy were in place, and it caused them to miss their commute. There would be howling.
I'm sure that's more or less how it went. Probably inspired by that mother from the American incident who got first class out of her tantrum over having to check her stroller.
H46Bubba
Well-Known Member
. Until the airlines stop apologizing for stuff that is clearly not their fault and rewarding the behavior, people will still continue to try and cheat the system. Employees need to stop playing into it and becoming part of the problem. The airlines need to back up employees and not throw them under the bus. There really isn't any customer service training that teaches frontline employees how to interact with customers in these type of situations.
The pilot that Andrew Dice Clay fashioned himself after.
"Aye, YO Daftarian, why youse gotta pok Riddle 5-8 like dat? HAH?"