Delter debacle

SrFnFly227 said:
This entire article leads you to believe that the family is the victim here. And then the second to last paragraph:

"Initially the two youngest children were going to sit on their parents' laps, but when their teenage son opted to travel on another flight - having had a seat booked - they seated Grayson in his seat instead."

That certainly sounds to me like the teenage son was rebooked on another flight. If that's the case, that seat didn't belong to (wasn't rented by?, whatever) the family anymore.

This is just getting stupid now.
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JordanD said:
And yet the public will still sharpen their pitchforks and light their torches, regardless.
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It'll be interesting to see how this one works out PR wise.
 
Adler said:
Everyone is a victim, and the companies are playing right into by apologizing profusely instead of standing by their employees. It's getting really old quick. I'd like to see someone set precedence by banning these attention seekers who delay everyone else over their quest for free tickets and short-term fame.
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This^^^^^^^^^^^^^^^^

I was verbally berated and subjected to multiple F-yous in front of a whole gate room of people by a passenger I was simply trying to help just a week ago during what has sadly become a typical evening for delta at LAX. Skywest Captain wouldn't board well passed the departure time because he had an EDCT. Two plane loads of folks descending upon the lone agent and I was standing there IN MY HAT trying to help her out by answering questions. This particular piece of work walks up and decides he was going to try and get a reaction out of me for his 15 minutes and lifetime first class tickets on delta. When he realized I wasn't going to take the bait he slivered back into the slime.

#socialmediasucks
 
JetDoc said:
This^^^^^^^^^^^^^^^^

I was verbally berated and subjected to multiple F-yous in front of a whole gate room of people by a passenger I was simply trying to help just a week ago during what has sadly become a typical evening for delta at LAX. Skywest Captain wouldn't board well passed the departure time because he had an EDCT. Two plane loads of folks descending upon the lone agent and I was standing there IN MY HAT trying to help her out by answering questions. This particular piece of work walks up and decides he was going to try and get a reaction out of me for his 15 minutes and lifetime first class tickets on delta. When he realized I wasn't going to take the bait he slivered back into the slime.

#socialmediasucks
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Glad SOMEONE had a hat on.
 
The situations need to be handled better. That's the point. You got a police officer confronting the guy to enforce an airline policy. United already announced they will not call the police unless there is a safety or security issue. This guy looks like neither.

The person (police officer, or Delta ground agent/flight attendant?) threatening that he would be arrested AND his kids taken away needs to take it down a notch. You don't de-escalate a situation by threatening a person's kid or kids.

The Delta person who then approaches and outright tells the passenger that a <2 yr old kid cannot travel in an FAA-approved seat needs to be re-trained. How can someone take a person of authority seriously when that person himself/herself is just outright wrong on a policy?
 
Beefy McGee said:
This too: they were "emboldened" to take their case up a notch after seeing recent results in other incidents.

http://www.dailymail.co.uk/news/article-4468770/Delta-agent-smacked-boy-s-phone-hand.html

Our society of douchebags filming everything and trying to stir up stuff sucks.
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And assuming that is a Delta employee in what doesn't seem like to be an airplane, she had no business swatting away someone else's cell phone. This whole "emboldened" thing cuts both ways. Passengers aren't the only part of the equation. Self-entitled and emboldened airline employees make up the equation too.
 
I'd like to see the passenger's social media feed that happened upon his assigned seat that saw a baby sitting there.

"finally starting my vacation and there is this kid in my seat and the parents frowned at me and said that they're not going to be able to sleep unless he takes the seat, that I paid for."
 
Cherokee_Cruiser said:
The situations need to be handled better. That's the point. You got a police officer confronting the guy to enforce an airline policy. United already announced they will not call the police unless there is a safety or security issue. This guy looks like neither.

The person (police officer, or Delta ground agent/flight attendant?) threatening that he would be arrested AND his kids taken away needs to take it down a notch. You don't de-escalate a situation by threatening a person's kid or kids.

The Delta person who then approaches and outright tells the passenger that a <2 yr old kid cannot travel in an FAA-approved seat needs to be re-trained. How can someone take a person of authority seriously when that person himself/herself is just outright wrong on a policy?
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I soooooooOOOOooooooooooo can't wait until you add that fourth stripe so I can watch reality set in.

Trust me, I was that guy too! :)
 
RDoug said:
Yep, and I'm betting that since Delta didn't even ask for volunteers (as far as we know), this escapade is going to be "up to" the max.
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Sounds to me like they were asked to leave due to cooperation issues. But, we don't really have the entire story.
 
RDoug said:
Yep, and I'm betting that since Delta didn't even ask for volunteers (as far as we know), this escapade is going to be "up to" the max.
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Don't require volunteers for a seat that wasn't theirs to begin with.

it's like if I buy a ticket and bring an unticketed hockey team, there aren't going to be any ten thousand dollar millionaires on that flight.
 
Derg said:
I'd like to see the passenger's social media feed that happened upon his assigned seat that saw a baby sitting there.

"finally starting my vacation and there is this kid in my seat and the parents frowned at me and said that they're not going to be able to sleep unless he takes the seat, that I paid for."
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"Some bipedal mutt was sitting in my seat. Gave it the People's Elbow to a soft skull, still made it to Waikiki for happy hour #itsLit #takemeback"

Sent from my SM-G900V using Tapatalk
 
Derg said:
It is, unfortunately.

Let the haterade flow, but when UAL's CEO apologized in a public outreach campaign, he shot the entire industry in the foot.

Thanks bro.
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He should have stopped at "we regret this unfortunate event" and have been done with it. No one is/was going to boycott UA at a capacity that would hurt their bottom line.
 
No one is going to boycott United or any other airline.

It's like boycotting Subway because you're angry. But it's right there by your office, $5 footlong "classics" on Tuesdays, you're still reeling that "Customer Appreciation Day" at Jimmy Johns had the balls to charge you $1 for extra cheese on your $1 "Big Juan" and you're hungry...
 
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