Firebird2XC
Well-Known Member
I just sat in Boston for 6 hours last week because crew scheduling can't pull their head out you know where. I was supposed to block 7hrs, and get paid for it. Instead I sat at the airport for 6hrs and only flew............. I can't "tough" this out for a long period of time.
Hah! Beat this!
Flew my first leg to Boston, then gave up my airplane to another crew. The mechanics worked on their old/our new airplane as fast as they could.
Our first Islip turn was cancelled. No shocker.
The second turn came and went without us flying.. okay.
Then, around midnight, dispatch still has us holding on waiting to fly our last leg back to Albany.
At some point after midnight, the gate supervisor informed us that there were small children sleeping on the terminal floor. She sent all our passengers to a hotel. She sent all her personnel home- gate agents, ramp agents, everybody.
At this point, she's on the phone with our dispatch saying 'why don't you cancel this.. there's nobody here to work the flight!"
Dispatch's concept? We're going to get the airplane to the gate, and the crew will fly back empty. WE'LL RUN IT AS A REVENUE FLIGHT FOR COMPLETION.
I arrived in Boston sometime around 12 pm. It wasn't until my captain cited 'physiological needs' after 2 AM that the dispatchers finally caved.
We arrived at a hotel around 3 am. After minimum rest, and without fresh clothes or toiletries, we flew back to Albany. For those of you wondering, this was not a planned overnight, which is the norm for Colgan.
I'm not even sure what I was paid for this, but I'd wager Guantanamo Bay detainees get better treatment. We were entirely at the mercy of the company and the company had clearly lost its mind.
At what point do you say "This isn't good customer service.." and "we're killing our employees for nothing" ?