Airline - Quality service and ticket prices
- Thread starter adreamer
- Start date
mtsu_av8er
Well-Known Member
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With regards to them holding your flight....can't always do that. Remember, you missed that flight because your first flight was late. What about all of the people that follow? Is it fair for them to miss their connections, etc, so that you can be on time?
Doesn't work that way....
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I think you missed some info. His flight landed early, then was held off of the gate until he and the lady missed their connections.
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I did miss that....read it too fast. That does completely change things....What a difference a few words make!!
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As far as the price of the ticket? It doesn't matter. The airline offered the service at that price, they should deliver the service.
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I do agree with that....but I do believe that you get what you pay for.
I think that the legacy carriers are killing themselves by trying to compete with the likes of SWA and JB. If they're going to die, there's not much they can do about it....
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With regards to them holding your flight....can't always do that. Remember, you missed that flight because your first flight was late. What about all of the people that follow? Is it fair for them to miss their connections, etc, so that you can be on time?
Doesn't work that way....
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I think you missed some info. His flight landed early, then was held off of the gate until he and the lady missed their connections.
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I did miss that....read it too fast. That does completely change things....What a difference a few words make!!
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As far as the price of the ticket? It doesn't matter. The airline offered the service at that price, they should deliver the service.
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I do agree with that....but I do believe that you get what you pay for.
I think that the legacy carriers are killing themselves by trying to compete with the likes of SWA and JB. If they're going to die, there's not much they can do about it....
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I think you missed some info. His flight landed early, then was held off of the gate until he and the lady missed their connections.
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I did miss that....read it too fast. That does completely change things....What a difference a few words make!!
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And I still think that the flight was later than originally scheduled, just arrived earlier than they thought they were going to be after the delayed departure from JAX. Then when they were held out from the gate for a few extra minutes they were too late to make the connection.
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I think you missed some info. His flight landed early, then was held off of the gate until he and the lady missed their connections.
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I did miss that....read it too fast. That does completely change things....What a difference a few words make!!
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And I still think that the flight was later than originally scheduled, just arrived earlier than they thought they were going to be after the delayed departure from JAX. Then when they were held out from the gate for a few extra minutes they were too late to make the connection.
eeg
New Member
Only one thing I wanna say here;
jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue
Well, maybe more than ene thing /ubbthreads/images/graemlins/grin.gif
jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue
Well, maybe more than ene thing /ubbthreads/images/graemlins/grin.gif
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Only one thing I wanna say here;
jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue
Well, maybe more than ene thing /ubbthreads/images/graemlins/grin.gif
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Hmmm, I don't think JetBlue flies to AZO.
Only one thing I wanna say here;
jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gifjetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue /ubbthreads/images/graemlins/insane.gif jetBlue
Well, maybe more than ene thing /ubbthreads/images/graemlins/grin.gif
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Hmmm, I don't think JetBlue flies to AZO.
adreamer
Well-Known Member
Good evening, everyone:
First of all, Doug, thank you for this wonderful web site. I appreciate what you have done so far. I also love to see your "picture from the road". I also agree with "You get what you paid" theory. If airlines keep asking pilots to make less paid because they have to pay their passengers for hotels and meals for the night, I would ask gate agents hold for extra three minutes.
Second of all, I could not imagine so many responses. Thank all of you for your opinions. Let me clarify about soomethings. When you fly from One city through the hub, then onto another city. Airlines and travel agents usually schedule you about 2 hours lay over at "hub". Therefore, gate agents said "we could make our connecting flights". We landed at DTW about 20 minutes before most connecting flights departure time. However, we taxied for few, waited for few minutes. If you read my story, remember the old lady, she made the gate also. We missed our flight by stood there for 5 minutes before being push back.
Third, the customer is not always right. That is my philosophy. For my old job - a high school teacher. My students are my "customers." I do not think they are right all the time. Sometimes, I have to question these "customers".
I just think airlines can do a little better customer service job.
adreamer
First of all, Doug, thank you for this wonderful web site. I appreciate what you have done so far. I also love to see your "picture from the road". I also agree with "You get what you paid" theory. If airlines keep asking pilots to make less paid because they have to pay their passengers for hotels and meals for the night, I would ask gate agents hold for extra three minutes.
Second of all, I could not imagine so many responses. Thank all of you for your opinions. Let me clarify about soomethings. When you fly from One city through the hub, then onto another city. Airlines and travel agents usually schedule you about 2 hours lay over at "hub". Therefore, gate agents said "we could make our connecting flights". We landed at DTW about 20 minutes before most connecting flights departure time. However, we taxied for few, waited for few minutes. If you read my story, remember the old lady, she made the gate also. We missed our flight by stood there for 5 minutes before being push back.
Third, the customer is not always right. That is my philosophy. For my old job - a high school teacher. My students are my "customers." I do not think they are right all the time. Sometimes, I have to question these "customers".
I just think airlines can do a little better customer service job.
adreamer
tonyw
Well-Known Member
Of course they can. Every organization can.
As for the plane taxiing and waiting for a gate for a few minutes, they don't put runways right next to the terminals. Of course you're going to taxi for a few minutes.
And you don't know what was going on before the plane pushed back. Maybe it was already away from the gate, and they were just waiting to be cleared to the runway. Maybe they were hooking up the tug to push the plane back.
Either way, these things happen. They are not pleasant, but that's part of the deal.
As for the plane taxiing and waiting for a gate for a few minutes, they don't put runways right next to the terminals. Of course you're going to taxi for a few minutes.
And you don't know what was going on before the plane pushed back. Maybe it was already away from the gate, and they were just waiting to be cleared to the runway. Maybe they were hooking up the tug to push the plane back.
Either way, these things happen. They are not pleasant, but that's part of the deal.
kellwolf
Piece of Trash
Michelle, I'm confused. Are you saying the airline HAD your luggage but denied you access to it? If so, then I think that's like a law that was broken or something. Otherwise, it makes sense to me that if they lose your luggage you won't have access to it until they get it to you.
And as far as JetBlue goes.......working the gate next to them in MCO, I've seen they're planes stuck out waiting for their ONE gate (sometimes two deep), I've seen flights cancelled, I've seen one flight loaded and pushed back only to sit on the ramp for two hours (hey, at least the crew was getting paid), and I've seen them late a LOT of times. JetBlue is the current media darling much like SWA was in the 90s. They're an airline just like everyone else, and they can and will make mistakes. To me, all the hype is almost a bad thing for them. Yeah they get a good public image, but what happens when something goes wrong and they can't deliver? "What do you mean you lost my luggage! You're JetBlue!"
And as far as JetBlue goes.......working the gate next to them in MCO, I've seen they're planes stuck out waiting for their ONE gate (sometimes two deep), I've seen flights cancelled, I've seen one flight loaded and pushed back only to sit on the ramp for two hours (hey, at least the crew was getting paid), and I've seen them late a LOT of times. JetBlue is the current media darling much like SWA was in the 90s. They're an airline just like everyone else, and they can and will make mistakes. To me, all the hype is almost a bad thing for them. Yeah they get a good public image, but what happens when something goes wrong and they can't deliver? "What do you mean you lost my luggage! You're JetBlue!"
True. If you checked your baggage, there's no way on this green earth that an airline is going to risk an enormus fine and give you access to it on the secure side of the terminal.
Not Delta, not United, not Southwest and not Jetblue. Aint..gonna... happen...
Put a bowie knife in your carry on, have the operative's wife carrying an infant say "I need access to my checked luggage!", obtain said object and the party begins.
Not Delta, not United, not Southwest and not Jetblue. Aint..gonna... happen...
Put a bowie knife in your carry on, have the operative's wife carrying an infant say "I need access to my checked luggage!", obtain said object and the party begins.
flyover
New Member
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Third, the customer is not always right. That is my philosophy. For my old job - a high school teacher. My students are my "customers." I do not think they are right all the time. Sometimes, I have to question these "customers".
I just think airlines can do a little better customer service job.
adreamer
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Well way to go with getting a thread fired up and roaring. It was a good exercise.
BTW, on the students as customer thought. Don't know where you teach, public, private, whatever. But in high school your students are your "products". The customers are either taxpayers or parents depending on public vs. private. And while the customers may not always be right they too have a right to an expectation of good products from the schools and teachers they support.
Third, the customer is not always right. That is my philosophy. For my old job - a high school teacher. My students are my "customers." I do not think they are right all the time. Sometimes, I have to question these "customers".
I just think airlines can do a little better customer service job.
adreamer
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Well way to go with getting a thread fired up and roaring. It was a good exercise.
BTW, on the students as customer thought. Don't know where you teach, public, private, whatever. But in high school your students are your "products". The customers are either taxpayers or parents depending on public vs. private. And while the customers may not always be right they too have a right to an expectation of good products from the schools and teachers they support.
TheWife
New Member
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Michelle, I'm confused. Are you saying the airline HAD your luggage but denied you access to it? If so, then I think that's like a law that was broken or something. Otherwise, it makes sense to me that if they lose your luggage you won't have access to it until they get it to you.
[/ QUOTE ] My luggage was not lost. I was supposed to go from Tampa to Chicago and then to SLC. We boarded the plane over an hour late in Tampa because it was late getting in and then sat on the plane over an hour through a storm. By the time we got to Chicago the last flight to SLC had left. So I had to wait for the first flight to SLC in the morning. They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc. I said, "I am pregnant and I have a toddler, and only a few diapers left, is that a good enough emergency" and they said no. I had to find a hotel, the options were Hilton for $90 across the street, or take a shuttle to something else that was $45. Since I had a screaming tired toddler, a car seat, a diaper bag that weighed a million pounds, and a stroller to push, I took the Hilton. I had no change of clothes, no personal hygeine items, no toothbrush, etc. They did not lose my luggage, they just wouldn't let me have it.
Michelle, I'm confused. Are you saying the airline HAD your luggage but denied you access to it? If so, then I think that's like a law that was broken or something. Otherwise, it makes sense to me that if they lose your luggage you won't have access to it until they get it to you.
[/ QUOTE ] My luggage was not lost. I was supposed to go from Tampa to Chicago and then to SLC. We boarded the plane over an hour late in Tampa because it was late getting in and then sat on the plane over an hour through a storm. By the time we got to Chicago the last flight to SLC had left. So I had to wait for the first flight to SLC in the morning. They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc. I said, "I am pregnant and I have a toddler, and only a few diapers left, is that a good enough emergency" and they said no. I had to find a hotel, the options were Hilton for $90 across the street, or take a shuttle to something else that was $45. Since I had a screaming tired toddler, a car seat, a diaper bag that weighed a million pounds, and a stroller to push, I took the Hilton. I had no change of clothes, no personal hygeine items, no toothbrush, etc. They did not lose my luggage, they just wouldn't let me have it.
flyover
New Member
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They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc. I said, "I am pregnant and I have a toddler, and only a few diapers left, is that a good enough emergency" and they said no.
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That just about says it all. It's a new industry, whoever's fault it is.
They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc. I said, "I am pregnant and I have a toddler, and only a few diapers left, is that a good enough emergency" and they said no.
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That just about says it all. It's a new industry, whoever's fault it is.
Raskolnikov
Well-Known Member
Speaking of not having access to your luggage...
This past winter we had a pretty bad storm with lots of freezing rain in Seattle and Portland. SEA and PDX shut down, all flights canceled. We have about 30 flights a day to PDX from SEA. When the airport shutdown all flights were canceled and all hell broke loose. Our airline decided to place all the bags from the canceled flights (about 30 or so) be put in the baggage claim area at the same time. It was chaos! We tried without success to organize the bags into different piles: YVR, YYC, YEG, YLW, and YYJ in one pile; EUG, MFR, BOI in another, PDX got its own pile… But lots of bags were thrown into the wrong pile and other piles spilled into other piles. People were everywhere looking for thier bags, not even sure where to begin looking. Some people were dumbfounded, others angry, still others found it quite entertaining. I was there trying to sort out the mess. People kept coming up to me asking “where can I find my bag?” or “I’m looking for a black roller.” Finally someone decided to stop dropping bags in the claim area and keep them all in the well. We kept getting requests to retrieve luggage because people had packed important medication or other can’t-live-withouts. Chaos. Pure chaos.
The best part was while we were in the claim area trying to sort out the mess, bags EVERYWHERE, the recording kept playing “unatended luggage presents a security risk, and will be confiscated and destroyed.” That really set some people off!
Never pack anything you can’t live without in your checked luggage. Better yet, if you can try to get by with just a carry on, do that. You’ll be better off.
/ubbthreads/images/graemlins/spin2.gif
This past winter we had a pretty bad storm with lots of freezing rain in Seattle and Portland. SEA and PDX shut down, all flights canceled. We have about 30 flights a day to PDX from SEA. When the airport shutdown all flights were canceled and all hell broke loose. Our airline decided to place all the bags from the canceled flights (about 30 or so) be put in the baggage claim area at the same time. It was chaos! We tried without success to organize the bags into different piles: YVR, YYC, YEG, YLW, and YYJ in one pile; EUG, MFR, BOI in another, PDX got its own pile… But lots of bags were thrown into the wrong pile and other piles spilled into other piles. People were everywhere looking for thier bags, not even sure where to begin looking. Some people were dumbfounded, others angry, still others found it quite entertaining. I was there trying to sort out the mess. People kept coming up to me asking “where can I find my bag?” or “I’m looking for a black roller.” Finally someone decided to stop dropping bags in the claim area and keep them all in the well. We kept getting requests to retrieve luggage because people had packed important medication or other can’t-live-withouts. Chaos. Pure chaos.
The best part was while we were in the claim area trying to sort out the mess, bags EVERYWHERE, the recording kept playing “unatended luggage presents a security risk, and will be confiscated and destroyed.” That really set some people off!
Never pack anything you can’t live without in your checked luggage. Better yet, if you can try to get by with just a carry on, do that. You’ll be better off.
/ubbthreads/images/graemlins/spin2.gif
adreamer
Well-Known Member
I would like to stand on 2nd floor to watch the chaos. I have learned long time ago, pack everything I need in one bag. That is it.
Michelle, guess what I did to my cloth when I could not get my luggage for the flight next day? I went to gas station(not too far away from motel) and bought and spray frebreez, so my cloth did not smell bad on the plane.
adreamer
Michelle, guess what I did to my cloth when I could not get my luggage for the flight next day? I went to gas station(not too far away from motel) and bought and spray frebreez, so my cloth did not smell bad on the plane.
adreamer
kellwolf
Piece of Trash
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I was supposed to go from Tampa to Chicago and then to SLC. We boarded the plane over an hour late in Tampa because it was late getting in and then sat on the plane over an hour through a storm. By the time we got to Chicago the last flight to SLC had left. So I had to wait for the first flight to SLC in the morning. They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc.
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Wait, they knew you were overnighting and wouldn't let you have your luggage? Which airline was this? You may have said, and I probably missed it. I know at SWA we would send all the bags to baggage claim if people missed their flight (and hand it to them so they wouldn't have to dig through everyone else's bags). That's what they SHOULD have done. Sounds like they were holding all the bags in the sterile area just so they wouldn't have to be re-screened in the morning.
On the hotel thing, it really depends on the airline. I know SWA has a deal with the Hilton (Hyatt?) in the airport at MCO, so they normally will spring for a hotel room if it's something that went wrong operationally (cancelled/late flight, etc). If it's a weather delay, as long as you don't yell, scream, or curse out the CSA, you'll probably get a room. Since the flight getting into TPA was late, I would hope that the airline you flew on would at least give you SOMETHING (a travel voucher, meal voucher, anything) since that was a factor. If the plane hadn't been late, you probably would've gotten out before the storm. If this WAS SWA, I'll go ahead and apologize for the morons that screwed up your vacation..... Not that it does a lot of good at this point.
I was supposed to go from Tampa to Chicago and then to SLC. We boarded the plane over an hour late in Tampa because it was late getting in and then sat on the plane over an hour through a storm. By the time we got to Chicago the last flight to SLC had left. So I had to wait for the first flight to SLC in the morning. They had my luggage but would not let me have access to it unless I had a medical emergency such as needing diabetic supplies etc.
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Wait, they knew you were overnighting and wouldn't let you have your luggage? Which airline was this? You may have said, and I probably missed it. I know at SWA we would send all the bags to baggage claim if people missed their flight (and hand it to them so they wouldn't have to dig through everyone else's bags). That's what they SHOULD have done. Sounds like they were holding all the bags in the sterile area just so they wouldn't have to be re-screened in the morning.
On the hotel thing, it really depends on the airline. I know SWA has a deal with the Hilton (Hyatt?) in the airport at MCO, so they normally will spring for a hotel room if it's something that went wrong operationally (cancelled/late flight, etc). If it's a weather delay, as long as you don't yell, scream, or curse out the CSA, you'll probably get a room. Since the flight getting into TPA was late, I would hope that the airline you flew on would at least give you SOMETHING (a travel voucher, meal voucher, anything) since that was a factor. If the plane hadn't been late, you probably would've gotten out before the storm. If this WAS SWA, I'll go ahead and apologize for the morons that screwed up your vacation..... Not that it does a lot of good at this point.
TheWife
New Member
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Wait, they knew you were overnighting and wouldn't let you have your luggage?
[/ QUOTE ] Yes, they are the ones that told me I'd be staying over night. It was United/Ted. Well I am over it now, as I said, if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase. I just ask that they tell people to be prepared! When I asked them what a person was supposed to do if they didn't have their money with them, or didn't have any extra for the hotel and meals, they said "Well you are welcome to spend the night at the terminal" What?? Like you can just get a toddler to go to sleep any where huh? I can see that now--"hey Caleb, let's just lay on the floor of this dark empty airport and sleep, and pray that no janitors have a thing for stranded women and children. And should we have the good fortune to wake in the morning, we can wait for people to throw away a half eaten bagel so we may have some food" Thank goodness for credit cards I didn't have to go that route!
Wait, they knew you were overnighting and wouldn't let you have your luggage?
[/ QUOTE ] Yes, they are the ones that told me I'd be staying over night. It was United/Ted. Well I am over it now, as I said, if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase. I just ask that they tell people to be prepared! When I asked them what a person was supposed to do if they didn't have their money with them, or didn't have any extra for the hotel and meals, they said "Well you are welcome to spend the night at the terminal" What?? Like you can just get a toddler to go to sleep any where huh? I can see that now--"hey Caleb, let's just lay on the floor of this dark empty airport and sleep, and pray that no janitors have a thing for stranded women and children. And should we have the good fortune to wake in the morning, we can wait for people to throw away a half eaten bagel so we may have some food" Thank goodness for credit cards I didn't have to go that route!
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if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase.
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But if you try to bring too much stuff as carry-on they'll make you check it anyway... a catch 22.
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they said "Well you are welcome to spend the night at the terminal"
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Wow, they actually said this to you?
I agree with flyover that customer service is generally lacking in airlines. I work for a charter company and customer service is stressed over and over to us. I've also been told many times by customers how much more they enjoy charter than flying on the airlines. Of course they pay substantially more for the flight too.
We have delays and screw-ups like anyone else, but the huge majority of people are fine as long as you are up-front and apologetic about what is happening and you make every effort to give them options.
Still can't believe they wouldn't give you access to your luggage on an overnight!
if I had just known that it was the airline's policy to not give bags, I would have packed overnight items onboard just incase.
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But if you try to bring too much stuff as carry-on they'll make you check it anyway... a catch 22.
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they said "Well you are welcome to spend the night at the terminal"
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Wow, they actually said this to you?
I agree with flyover that customer service is generally lacking in airlines. I work for a charter company and customer service is stressed over and over to us. I've also been told many times by customers how much more they enjoy charter than flying on the airlines. Of course they pay substantially more for the flight too.
We have delays and screw-ups like anyone else, but the huge majority of people are fine as long as you are up-front and apologetic about what is happening and you make every effort to give them options.
Still can't believe they wouldn't give you access to your luggage on an overnight!