Realistically, I'd say the product and the service are pretty on par with Delta One and United Polaris. The cabin crews are either very senior (the top end that voluntarily moved up there from the LA base or out from HNL) or very junior (new hires and the bottom end that got force moved over). The issue around blaming the FAs seems to be company and Alaska AFA generated because HAL AFA complained about the service level being required. Some of them seemed surprised that they get scheduled breaks on these flights.
I've flown as a paying passenger in the back once, and as a non rev up front once on the routes with the new service. It seems like it was designed by people who had never flown on a widebody aircraft before, let alone done service on one. The timings and positions of where the FAs need to be to get stuff done at certain times just doesn't work. The products are ok, but they don't work with the prep timing and storage, or for what he service requires the FAs to do, it just isn't possible with the number they've got on board. I think, because it's HAL crew's doing it now, it's been pretty easy for Alaska FA's to just say oh, they are being lazy or they are unskilled and that catches on, which plays right into the Company's hands.
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