United Polaris
- Thread starter Seggy
- Start date
Screaming_Emu
Well-Known Member
I like that they didn't go with leather. Leather= sweaty
Dan208B
Well-Known Member
I agree. I know they don't look as nice when you're boarding, but I prefer our older cloth seats on some of our 757s over the fancy new slimline and economy plus seats that are leather. I get sweaty even on a 2 hour flight.
ClarkGriswold
Non Nutritive Cereal Varnish Engineer
Bummer I thought United was handing out snowmobiles.
amorris311
Well-Known Member
ASpilot2be
Qbicle seat warmer
Me too.
RORO
Well-Known Member
ClarkGriswold
Non Nutritive Cereal Varnish Engineer
What was @Seggy's football number? That's what ill put on it.
crazyjaydawg
Well-Known Member
What ever happened to that? Are you even allowed to have snow machines in Seattle?
ScorpionStinger
Well-Known Member
Sorry....
Don't mean to laugh at this... Due to my previous jobs in the airline industry, from Agent to coordinating catering for international airlines at JFK. That "POLARIS" presentation is horrible! Garbage, weak, not appetizing, not innovating, unappealing to senses.Lololol, I've seen better 6 years ago! It looks outdated! What I just saw in the video presentation can NOT even compete with Air France from 4-5 years ago!!!!!!! Let's not even compare to Qatar, Emirates, Turkish,and a few others I could list.
Ambiance is key! US carriers have a lot of catching up to do. Obviously, some more than others. I don't mean to be critical, I LOVE the United brand, I think United has a great future, and amazing potential to be the best. This is a good start! But still behind. A spade is a spade.
Screaming_Emu
Well-Known Member
Sorry....
Lololol, I've seen better 6 years ago! It looks outdated! What I just saw in the video presentation can NOT even compete with Air France from 4-5 years ago!!!!!!! Let's not even compare to Qatar, Emirates, Turkish,and a few others I could list.
Ambiance is key! US carriers have a lot of catching up to do. Obviously, some more than others. I don't mean to be critical, I LOVE the United brand, I think United has a great future, and amazing potential to be the best. This is a good start! But still behind. A spade is a spade.
Eh, I don't mind it but I'm much more of a practical person.
I don't care about ambiance or how something looks. Give me a comfy seat/bed with good that tastes good served by someone attentive who at least pretends to care.
Dan208B
Well-Known Member
And you really can't. They told us that United is not trying to compete with those products. Particularly the ME3, they have so much financial backing that they can waste space on giant fancy bars and such, but US airlines have to focus on what produces revenue. I agree that we could improve our First/Business products as a US industry, but I do think this is a great leap forward for United in the market that they want to serve, which is to offer comparable or better service to DL/AA.
ScorpionStinger
Well-Known Member
@Screaming_Emu @Dan208B
From an employee's perspective who fly's for free, or discounted travel, and JS/CASS, I agree and I don't need much to be happy when I'M NOT PAYING FOR A SEAT!
A full fare paying customer who just spent 2-3x my mortgage payment for a business class fare to visit family in NYC from SFO. It matters! When it's your money, your debit card, your company's expense report, being impacted for a service or lack of... You'll both see things differently.,.
United is doing the right thing and improving already thanks to Oscar Munoz listening to the Customers. Being a successful airline, as Delta has shown is more than just increasing shareholder value above everything. Spending, ooops i mean INVESTING in customer products as well as investing in your employees adds great value to a company and the customer loyalty competitors would die for.
I've noticed AA leaders are starting to see the light. DL,Alaska,SW, JBLU are industry service leaders due to corporate culture, which has transcended into BRAND LOYALTY by customers and businesses!
From an employee's perspective who fly's for free, or discounted travel, and JS/CASS, I agree and I don't need much to be happy when I'M NOT PAYING FOR A SEAT!
A full fare paying customer who just spent 2-3x my mortgage payment for a business class fare to visit family in NYC from SFO. It matters! When it's your money, your debit card, your company's expense report, being impacted for a service or lack of... You'll both see things differently.,.
United is doing the right thing and improving already thanks to Oscar Munoz listening to the Customers. Being a successful airline, as Delta has shown is more than just increasing shareholder value above everything. Spending, ooops i mean INVESTING in customer products as well as investing in your employees adds great value to a company and the customer loyalty competitors would die for.
I've noticed AA leaders are starting to see the light. DL,Alaska,SW, JBLU are industry service leaders due to corporate culture, which has transcended into BRAND LOYALTY by customers and businesses!
Last edited:
typhoonpilot
Well-Known Member
Now all they need to do is get rid of the ridiculous boarding process. Boarded the other day in Chicago and the Group 1 line went about 50+ people deep out into the main terminal walkway. If Delta can have somewhat organized boarding it shouldn't be that difficult for United to modify theirs a little prevent this need to line up 45 minutes before departure time.
A business class passenger should be able to stay in the lounge until it's time to walk to the gate and arrive around 15-20 minutes before departure, not having to worry about getting stuck in the jetway behind 50-100 odd people with the massive amounts of carry on baggage and further worry about space for his own luggage.
Other than that my 7 legs on United last month were generally okay. My comment to colleagues that asked is, "they didn't suck". That's a large improvement from a few years ago, and actually the lounges are a little better than DAL's.
The ticket was ridiculously cheap though, about $2000 less than Delta for an 8 leg international business class multiple stop itinerary. Never seen United come in that low compared to DAL in the last 2.5 years. DAL is almost always the cheapest option. Might be because the stops were mostly United hubs (DEN and ORD) plus one other which is an AA hub airport.
TP
A business class passenger should be able to stay in the lounge until it's time to walk to the gate and arrive around 15-20 minutes before departure, not having to worry about getting stuck in the jetway behind 50-100 odd people with the massive amounts of carry on baggage and further worry about space for his own luggage.
Other than that my 7 legs on United last month were generally okay. My comment to colleagues that asked is, "they didn't suck". That's a large improvement from a few years ago, and actually the lounges are a little better than DAL's.
The ticket was ridiculously cheap though, about $2000 less than Delta for an 8 leg international business class multiple stop itinerary. Never seen United come in that low compared to DAL in the last 2.5 years. DAL is almost always the cheapest option. Might be because the stops were mostly United hubs (DEN and ORD) plus one other which is an AA hub airport.
TP
Screaming_Emu
Well-Known Member
I'm not a nonrev anymore.
I've spent a good amount of time on DL, UA, AA, and AS so far this year. Honestly haven't really seen much difference in any of them.
ScorpionStinger
Well-Known Member
June 1st, 2016.
Americas' Favorite Airlines survey of 10,000 comsumers in the U.S.
Survey by TemkingGroup.
http://blog.credit.com/2016/06/americans-favorite-airlines-southwest-alaska-jetblue-146280/
Customer Service.
Here is how each airline included in the survey ranked.
1. Southwest Airlines: 67%
2. Alaska Airlines: 62%
2. JetBlue Airlines: 62%
4. Delta Airlines: 59%
5. Virgin America: 55%
6. American Airlines: 52%
7. United Airlines: 51%
8. US Airways: 48%
9. Spirit Airlines: 40%
Americas' Favorite Airlines survey of 10,000 comsumers in the U.S.
Survey by TemkingGroup.
http://blog.credit.com/2016/06/americans-favorite-airlines-southwest-alaska-jetblue-146280/
Customer Service.
Here is how each airline included in the survey ranked.
1. Southwest Airlines: 67%
2. Alaska Airlines: 62%
2. JetBlue Airlines: 62%
4. Delta Airlines: 59%
5. Virgin America: 55%
6. American Airlines: 52%
7. United Airlines: 51%
8. US Airways: 48%
9. Spirit Airlines: 40%
ahsmatt7
Well-Known Member
Screaming_Emu
Well-Known Member
I had a cancellation on United yesterday and it was handled phenomenally.
Checked the app before TOD into DEN. There was a big red banner telling me my flight was canceled. I clicked on it, they already had me rebooked but also gave me probably 10-15 different other options to pick from. Got in less than two hours late.
SpiceWeasel
Tre Kronor
For a 2016 article they sure have no idea which airlines exist or what they're actually called. It's Delta Air Lines; JetBlue Airways. Heck, US Airways doesn't exist anymore.