When the pax requests something, you do it. Period. Unless it's illegal or unsafe. I'm talking about when the pax requests something like.........beer.
Yes. They want cold beer. Yes, that means we need to go buy beer. Yes, that means we just need to do it. They're spending $xx,xxx on this trip and if they want a few bottles of Bud (or whatever beer drinkers prefer now), for the love of Christ why can't we just do that? Why do we have to insist that we do everything the hard way? It's $15 worth of beer (at the most). Is $15 worth pissing off a $10k+ customer and never seeing them again?
I'm sure the company would have zero problem with approving the expense for us to go buy it, but for some reason the boss-man wants to play hardball...as usual.
[/rant]
-mini
Yes. They want cold beer. Yes, that means we need to go buy beer. Yes, that means we just need to do it. They're spending $xx,xxx on this trip and if they want a few bottles of Bud (or whatever beer drinkers prefer now), for the love of Christ why can't we just do that? Why do we have to insist that we do everything the hard way? It's $15 worth of beer (at the most). Is $15 worth pissing off a $10k+ customer and never seeing them again?
I'm sure the company would have zero problem with approving the expense for us to go buy it, but for some reason the boss-man wants to play hardball...as usual.
[/rant]
-mini