Yes! : UAL agent in MSY cancels passenger's flight for videoing conversation
- Thread starter derg
- Start date
A Life Aloft
Well-Known Member
In truth I still have travel bennies with them but I never consider that. I look at schedules, direct flights, timing, and comfort/service, gate locations etc. If I want to fly abroad I always choose a foreign carrier. I am in a position fortunately to do so.
Roger Roger
Bottom of the list
Probably full of liquor.
wheelsup
Well-Known Member
They all have an overweight bag fee but typically it's not per pound.
OK just looked it up, UA charges:
$25 for first checked bag
$100 for bags weighing 51-70 lbs
----------------------------------
So $125 makes sense
There is no way to get to $300 on their fees because even though bags weighing 71-100 lbs cost $200, plus $25, that would be $225 not $300, assuming both were domestic flights each way.
killbilly
Vocals, Lyrics, Triangle, Washboard, Kittens
Quality of customer experience is huge. Factors heavily into how I choose to spend my money.
How about printed testimonies? They are frequently written in SWA's inflight-magainze. They print customer letters praising experiences with SWA employees. It's a nice touch.
BobDDuck
Island Bus Driver
PHOENIX LIGHTS!!!! PHOENIX LIGHTS!!!
(there... that ought to bring all the crazies back to your site)
I know the guy who was serving as the public information officer that week when he wasn't performing as F-16 IP at Luke.
He literally has to change his number twice a year, still, because random people try to contact him about the "cover up". Nice guy too.
Screaming_Emu
Well-Known Member
Customer service. Quality products. Ethics.
Der_Meister
Well-Known Member
Ha! If you want to see crazy lights over PHX just have PHX approach vector you 1000' below a MD11 while you're in a 172....
NovemberEcho
Dergs favorite member
That's is incorrect.
https://www.google.com/amp/amp.usatoday.com/story/16105491/
"
Seat width
Seat width has changed as well, and not for the better.
Simply put, the roomiest economy seats you can book on the nation's four largest airlines are narrower than the tightest economy seats offered in the 1990s. The worst seats today measure either 17 or 17.2 inches, when about 19 was as tight as it got through the 1990s. In fact, even the widest seats for sale in economy today—from 17 to 18.5 inches —would not have been offered several years ago. For comparison, up in the front of the cabin, premium class seating on the Big Three usually measures 21 inches.
The big squeeze has become a global problem. Last year the European aircraft maker Airbus suggested all airline seats be at least 18 inches wide, but the U.S. trade organization Airlines for America rejected the suggestion, stating, "We believe individual airlines should be able to determine fleet configurations that best meet their customers' needs, as they do today."
Apophis
Resident Iconoclast
Richman
JC’s Resident Curmudgeon
Ok, I'm not defending stuff like this, just so I'm clear up front.
That said, while life in some ways has gotten easier, a lot of the rest of life has turned into a great big hassle and stress. Some of this is real, some is perceived, and there's probably a fair bit of pot stirring going on as well.
Let's set the Way-Back Machine to 1970. Most families were single income. Mom stayed at home with the kids, and the home was, by today's standards, very modest.
Dad probably had a good job. With what was probably known as "major medical" insurance, which covered, well major stuff. You didn't use insurance for regular checkups because it was priced modestly.
Dad also probably had a defined benefit pension. No long term chronic retirement worries there. Mom probably had one too for the 3 years she worked. Work ended promptly at 5 and the weekends were yours.
House? Probably a tidy 1800 sqft 3/2. A couple of used cars. Sis and Junior went to Public School and if they had reasonable grades they'd go to State, who's in-state tuition was very modest. If they didn't want to go to college, they'd do VoTech and pick up a well paying trade. There was certainly no stigma attached to it.
No cable. No smartphones. No voicemail. 3 channels on the TV and maybe if you were lucky you had a PBS station and a couple of crappy UHF stations that you could get if you held the antenna and stood on one foot. You leaned what you knew from the newspaper and maybe your neighbors.
Compared with today: People have much more to worry about these days. Rampant induced inflation has made medical & education costs go into orbit (another conversation entirely). People are on the hook to play the market to cover retirement, which they may outlive. People are constantly bombarded about how their life sucks and how much better it would be if they had that new car, phone or McMansion. Work is 24/7, and if you're not spending hours at night answering calls or emails, the automated metric tracker will label you a slacker and place your job in jeopardy. Kids are in day care and if you don't shuttle them from one activity to the next you're a bad parent.
I'm NOT saying that it was any kind of panacea...in fact, a lot of it really sucked. But lots of bad things have been fixed, or at least put on the path to getting better since then.
But people under stress, especially long term chronic stress, get short tempered. That means resources are tight and everyone has to scramble to "get theirs". This theme is reinforced 24/7 and is blasted from every angle.
Richman
That said, while life in some ways has gotten easier, a lot of the rest of life has turned into a great big hassle and stress. Some of this is real, some is perceived, and there's probably a fair bit of pot stirring going on as well.
Let's set the Way-Back Machine to 1970. Most families were single income. Mom stayed at home with the kids, and the home was, by today's standards, very modest.
Dad probably had a good job. With what was probably known as "major medical" insurance, which covered, well major stuff. You didn't use insurance for regular checkups because it was priced modestly.
Dad also probably had a defined benefit pension. No long term chronic retirement worries there. Mom probably had one too for the 3 years she worked. Work ended promptly at 5 and the weekends were yours.
House? Probably a tidy 1800 sqft 3/2. A couple of used cars. Sis and Junior went to Public School and if they had reasonable grades they'd go to State, who's in-state tuition was very modest. If they didn't want to go to college, they'd do VoTech and pick up a well paying trade. There was certainly no stigma attached to it.
No cable. No smartphones. No voicemail. 3 channels on the TV and maybe if you were lucky you had a PBS station and a couple of crappy UHF stations that you could get if you held the antenna and stood on one foot. You leaned what you knew from the newspaper and maybe your neighbors.
Compared with today: People have much more to worry about these days. Rampant induced inflation has made medical & education costs go into orbit (another conversation entirely). People are on the hook to play the market to cover retirement, which they may outlive. People are constantly bombarded about how their life sucks and how much better it would be if they had that new car, phone or McMansion. Work is 24/7, and if you're not spending hours at night answering calls or emails, the automated metric tracker will label you a slacker and place your job in jeopardy. Kids are in day care and if you don't shuttle them from one activity to the next you're a bad parent.
I'm NOT saying that it was any kind of panacea...in fact, a lot of it really sucked. But lots of bad things have been fixed, or at least put on the path to getting better since then.
But people under stress, especially long term chronic stress, get short tempered. That means resources are tight and everyone has to scramble to "get theirs". This theme is reinforced 24/7 and is blasted from every angle.
Richman
ppragman
No pasa nada.
"Press one if you'd like to leave a message regarding the supposed 'Phoenix Lights.'"
A Life Aloft
Well-Known Member
People seemed to have forgotten what is really important in life. The values, morals and ethics have all shifted and not for the better, IMO. There are serious concerns to be had in life but raging about a piece of luggage simply isn't one of them. The pendulum has swung so far over, that every stupid, inane occurrence in someone's life is not documented, recorded on placed on the net. So many people have decided that everyone actually cares about what shirt they are wearing, what the hell they had for breakfast and what they are doing 27/7. Look at me, look at me. It passed annoying some time ago and has just become inane and a complete waste of time and energy. Perspective........has everyone forgotten perspective?
It's time to re-evaluate and get back to the basics. It's time to pare down and enjoy the simple and meaningful things in life. It's past time to stop losing oneself in the pursuit of the frivolous and the idiotic. A new mindset is a wonderful alternative. There is much to be hopeful about and excited for. All this other b.s. has just become a huge drag on society. There is nothing uplifting or positive about it. It's become far to excessive and out of control. The media/press in this nation has fallen into the exact same ridiculous traps.
Interesting that people feel more isolated than ever. To me, this is not progression, it is regression. All of the positive experiences that can be had and are made available now to most everyone have been overridden by pure b.s. and tripe. Instead of enlightenment, we have dumb downed. The ability to communicate has been lost and given way to a foolish and inaccurate conveyance. people are losing the ability to be able to successfully interact in person, one on one, let alone in a group setting. We never really need half of the things that we think we do.
Every aspect of life has now become one large social media circus. It was supposed to open up the world and allow everyone to connect with others. But like Pandora's box, what good has come from much of this experiment? While there has been some good, the asinine far out weights the benefits at this point, IMO. Status updates? Really? This is significant how? People are rapidly losing the ability to have meaningful discussions, dialogues and interactions with others. You cannot go to anywhere outside of your home with out seeing virtually everyone walking hunched over, lost to themselves, to others, and their own environment, with their phones in their hands texting. You have to keep repeating excuse me or hi, pretty day out isn't it, before they can even shake themselves away from some electronic device, blink their eyes, mumble something and go right back to that device. I don't view this as a happy thing.
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The second part about being drunk, yes.
The first part about denying people things (not just boarding, other services/things), oh hell yes. People need to start respecting each other again. And that's a two way street, on both sides of the counter. I don't know how we got here, but it needs to change.
If it has to be forced, then it has to be forced.
saxman
Well-Known Member
So everyone is filming everything these days. I was filmed the other day after we diverted. Luckily, I didn't say anything to become the next youTube celebrity. I really wanted to ask him to stop filming. But if I had, 20 other phones would be whipped out and I'd still be an instant youtube celebrity. My airline says no passengers can video crew members, but how is that enforceable. Even though the aircraft is private property there is no expectation of privacy. Walmart, Starbucks, Jimbo's Hair Care Salon and Tire Center all are private too. There's video's of customers getting kicked out and refused service for being a jackwagon all over youTube. People generally side with the business. But when an airline refuses service to someone such as cancelling a ticket for being drunk, the airline is the horrible mean bad guy because its "my right" to fly.
I will say this. Our customer service does have room for much improvement. I still deal with nasty customer service reps on a monthly basis.
I will say this. Our customer service does have room for much improvement. I still deal with nasty customer service reps on a monthly basis.
F
Flying Saluki
Guest
If I could differentiate between airlines on customer service and quality, I would agree. Unfortunately, I can't see a difference between the airlines in that regard. A seat is a seat is a seat. The only difference is what they charge for that seat.
Ethics I don't get. It's unethical to seek the best value for your money? Clarify please