Why I love lightspeed headsets
- Thread starter scooter2525
- Start date
Jfk-Pilot
Well-Known Member
if you don't mind me asking, what kind of technical problems?
MikeOH58
Well-Known Member
Within the first week the noise cancelling portion completely died...Sent them back, and within a month the mic died. It's only 2 problems, but they happened within a couple months of ownership.
What really impressed me though is when a student sat on them, and completely broke off the microphone, and lightspeed was able to fix it for the cost of shipping.
jynxyjoe
Queso King
LOL. Yeah well that could be the situation, obviously, in my experience Bose customer service is as good as Lightspeed's and I didn't have to send mine back 3 times in row immediately after buying it (an old FO). By your logic we should all buy DC ANR because I never hear a clark guy on any of these threads.
sixoneseven
Well-Known Member
I'll give a detailed report on my one time speaking with Bose customer support in the 5 years of my ownership of the headset.
I had owned the headset for about 4 years at the time of incident. I was on the road doing Aerial Survey and I noticed the ANR would cut out and then come back on randomly. I called Bose support for the Aviation X headset (Seperate support #), which was fantastic because there was no automated system, just a human answering. We spoke on the phone for some time trying to diagnois the problem for the issue I stated.
I told Bose my situation of being an on the road, aerial survey pilot. I told him I would need to headset to be inspected, fixed and returned as quickly as possible. I'm from Massachusetts, Bose is in Massachusetts however, at the time I was in Dallas, TX for a project (KTKI). He told me to ship the headset to Bose, overnight. I paid out of pocket for the shipping which was approximately $60.00. I shipped the headset out on Wednesday night. Thursday morning I called Bose to verify they had the package. The same individual I spoke to previously answered this day too. He informed me the package had arrived, they would diagnois, fix and overnight ship the headset back to Dallas that day so I would have the headset Friday before 10am. Sure enough, about 9:00am the Cutter Aviation FBO at KTKI was calling my cellphone to inform me of a package that was there with my name on it from Bose.
I looked over the repair report. They replaced a driver/mic/pcb assembly, yoke left, yoke right, pin/hinge, two new ear cushions, 1 new wool head cushion, and at my request put a high force torsion spring in to make sure the ear cushions would stay secured around my ears. This high force torsion spring is a special spring bose has for guys that are flying in an loud interior environment. It's supposed to keep the ear cushions firmly fixed around your head to ensure the ANR is functioning to its best ability. I have not noticed a difference in "clamping" between this high torsion spring and the stock one.
All said, $60.00 out of my pocket. headset shipped on wednesday pm, I got it back friday am, fixed and ready.
Not too shabby Bose!
I had owned the headset for about 4 years at the time of incident. I was on the road doing Aerial Survey and I noticed the ANR would cut out and then come back on randomly. I called Bose support for the Aviation X headset (Seperate support #), which was fantastic because there was no automated system, just a human answering. We spoke on the phone for some time trying to diagnois the problem for the issue I stated.
I told Bose my situation of being an on the road, aerial survey pilot. I told him I would need to headset to be inspected, fixed and returned as quickly as possible. I'm from Massachusetts, Bose is in Massachusetts however, at the time I was in Dallas, TX for a project (KTKI). He told me to ship the headset to Bose, overnight. I paid out of pocket for the shipping which was approximately $60.00. I shipped the headset out on Wednesday night. Thursday morning I called Bose to verify they had the package. The same individual I spoke to previously answered this day too. He informed me the package had arrived, they would diagnois, fix and overnight ship the headset back to Dallas that day so I would have the headset Friday before 10am. Sure enough, about 9:00am the Cutter Aviation FBO at KTKI was calling my cellphone to inform me of a package that was there with my name on it from Bose.
I looked over the repair report. They replaced a driver/mic/pcb assembly, yoke left, yoke right, pin/hinge, two new ear cushions, 1 new wool head cushion, and at my request put a high force torsion spring in to make sure the ear cushions would stay secured around my ears. This high force torsion spring is a special spring bose has for guys that are flying in an loud interior environment. It's supposed to keep the ear cushions firmly fixed around your head to ensure the ANR is functioning to its best ability. I have not noticed a difference in "clamping" between this high torsion spring and the stock one.
All said, $60.00 out of my pocket. headset shipped on wednesday pm, I got it back friday am, fixed and ready.
Not too shabby Bose!
jynxyjoe
Queso King
I've had the lightspeeds for (I wanna say) 3 years now, put +2000 hours on them and haven't had any problems. I gotta say I'm kinda looking forward to sending them in just to see how the customer service is.
scooter2525
Very well Member
Just in the short time I've been in contact with a few of the major headset companies, Lightspeed has been very forward and easy to work with to get our business. Most have taken a few days to get back, but LS was waking me up 9AM the next morning to work out sending a few demo headsets. That to me goes beyond paying for a name. When I go approach my boss with numbers and results from each of the companies, having a good person to work with will go a long ways.
The Gardener
Terrafirma Phobic
Softcomm will send out loaners is you need one. They've been good to me!
Sisson2011
Well-Known Member
I've had my LightSpeed headsets for almost 3 years now and I love them. I also had to send them in once because the wire to the mike broke. Very fast service fixing them. I'd recommend lightspeed to anyone.
scooter2525
Very well Member
jynxyjoe
Queso King
What? My qc2 batteries just died.
I couldn't hear you, that mic of yours dies when the battery runs out. Let me get her up in the air and settled and that'll give you a chance to change out batteries. I'll take the radio too.
scooter2525
Very well Member
I love my lightspeeds. Although the pitch at njc has me excited to try the sennheisers out.
jynxyjoe
Queso King
Yeah, like I said above, one FO I had broke hers x3 the first 6 months. I have no idea what she was doing to them, however, maybe she was hitting tennis balls with them.
Boris Badenov
Fortis Leader
Call me back when your lightspeed has 18 years and 5800 hours on it and works like the day you got it. DC #1.
PS. I paid about $300 for it in 1992. I've never had a "headset case". It's been crushed in drunken fornication (funny story, that), it's been in a backpack when I laid down my bike at 30mph, it's had beer spilled all over it by amused friends wearing it during drinking games. It's been bounced off the ceiling of multiple airplanes in Level 4s (at least) while its owner was praying to the imaginary guy with a big beard in the sky. That's not even counting all the dings, scratches, and general unpleasantness accorded to it over the years by my dumb self treating it like it's indestructable. It turns out it is. If, God forbid, I ever buy another headset, it'll be a David Clark...no discussion. But Ole Reliable will be in the attic, I could never part with such a good old friend. Hell, it's been a better friend than most of my friends with arteries and brains (that nest of unreliability).
PS. I paid about $300 for it in 1992. I've never had a "headset case". It's been crushed in drunken fornication (funny story, that), it's been in a backpack when I laid down my bike at 30mph, it's had beer spilled all over it by amused friends wearing it during drinking games. It's been bounced off the ceiling of multiple airplanes in Level 4s (at least) while its owner was praying to the imaginary guy with a big beard in the sky. That's not even counting all the dings, scratches, and general unpleasantness accorded to it over the years by my dumb self treating it like it's indestructable. It turns out it is. If, God forbid, I ever buy another headset, it'll be a David Clark...no discussion. But Ole Reliable will be in the attic, I could never part with such a good old friend. Hell, it's been a better friend than most of my friends with arteries and brains (that nest of unreliability).