Speaking of interactions with passengers, does anyone, or has anyone scolded an irate passenger while in line at the gate counter? I've witnessed about 20 jack a$$es in the past two weeks giving an innocent gate agent hell for a number of stupid reasons. All I've done is just stand there and smile at the gate agent, to let them know I feel their pain, but it takes great willpower to not jack them up. No matter how bad a trip is going, a passenger should still treat the employees with respect and courtesy. /soapbox
