Semi Related: I'm usually the last guy to file a formal complaint about anything, but I felt the need to do so the other day. I was going through the employee security checkpoint where I'm based. There was a group of 4 passengers going through ahead of me. They were in the employee line because they were being escorted by airserv. They didn't speak a word of English. The way they were treated by one of their screeners was absolutely embarrassing. I'm the last to pull the "patriot" card, but these clowns are one of the faces of our nation. This guy was absolutely rude to them, yelling at them while shaking the liquids they attempted to bring through, sarcastically clapping when one of them got through the metal detector without setting it off, and swearing like a sailor about these "non English speaking mother..." I took down his name, the time I was going through, etc and filled out the online complaint form on their website. I doubt it will amount to much. You can't teach class.