The World’s Worst Airlines for Customer Service

Derg said:
Spirit is actually fairly awesome.

However, people that think it's going to be a "cheaper" version of any ticket on a full service carrier are the problem.
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Yep I read the rules on the website. And didn't pay anything extra. No big deal. I can see why that is hard for the general public however.


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BEEF SUPREME said:
Yep I read the rules on the website. And didn't pay anything extra. No big deal. I can see why that is hard for the general public however.


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Because people have the "it's all the same" attitude when it comes to airlines. Some are commoditized, others offer a fuller experience. But the cheapest ticket on Orbitz isn't necessarily a better deal than a seat on United.
 
Derg said:
Because people have the "it's all the same" attitude when it comes to airlines. Some are commoditized, others offer a fuller experience. But the cheapest ticket on Orbitz isn't necessarily a better deal than a seat on United.
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Try explaining this to my wife. We just flew to West Africa and back and she was giving me a hard time about wanting to know the aircraft types. I finally got it through to her that it mattered for seating and flight times etc. She just checks the price. Not the schedule or number of stops. I was like if I'm going with you aw hell no.


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BEEF SUPREME said:
Try explaining this to my wife. We just flew to West Africa and back and she was giving me a hard time about wanting to know the aircraft types. I finally got it through to her that it mattered for seating and flight times etc. She just checks the price. Not the schedule or number of stops. I was like if I'm going with you aw hell no.


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its amazing that many people just look at the price vs the details of the trip. I'd rather avoid having to stop 3 times and having 2 airline changes.
 
There's much more to it than just "knowing the details".

Scenario: Your originating flight's plane got to the gate significantly late because the airline only has two gates, at one of it's largest "hubs". (ULCC design). The gate is short staffed (by design). The ramp is short staffed (by design). What should have been a quick and easy maintenance issue tacked on another hour because all they have is contract mx, who also serves several other carriers, and, you guessed it, they're short staffed (by design).

Now you get to your connection city. Yeah right, your flight left hours ago. Our next flight to your destination is the day after tomorrow (by design). No, we don't maintain agreements with any other carriers (that costs money). We'll gladly put you up in the Motel 6 for two days, or you can have your $50 back. Better luck next time. All explained to you by someone who really doesn't give a damn, because guess what? They don't even work for the airline. Want to talk to an actual employee? We don't have any at this airport (despite being another "hub"). Here's our hotline. They're a "little" short staffed (surprise), expect a lengthy hold....

This happens. Every. Damn. Day.

Every airline has issues, but this is business as usual at a ULCC.

Sure, when things go as planned, it's decent deal. But when operational issues arise, and they do a LOT, due to trying to stretch resources to the absolute limit every day, it's usually a bum deal...

Again, Every day...

This is why I tell people that every time you buy an airline ticket, you are casting a vote.

What to do want airline travel to be?

It's also why I have done everything I can to be part of the solution.

And mine's not even #1!!!
 
Toobdrvr said:
There's much more to it than just "knowing the details".

Scenario: Your originating flight's plane got to the gate significantly late because the airline only has two gates, at one of it's largest "hubs". (ULCC design). The gate is short staffed (by design). The ramp is short staffed (by design). What should have been a quick and easy maintenance issue tacked on another hour because all they have is contract mx, who also serves several other carriers, and, you guessed it, they're short staffed (by design).

Now you get to your connection city. Yeah right, your flight left hours ago. Our next flight to your destination is the day after tomorrow (by design). No, we don't maintain agreements with any other carriers (that costs money). We'll gladly put you up in the Motel 6 for two days, or you can have your $50 back. Better luck next time. All explained to you by someone who really doesn't give a damn, because guess what? They don't even work for the airline. Want to talk to an actual employee? We don't have any at this airport (despite being another "hub"). Here's our hotline. They're a "little" short staffed (surprise), expect a lengthy hold....

This happens. Every. Damn. Day.

Every airline has issues, but this is business as usual at a ULCC.

Sure, when things go as planned, it's decent deal. But when operational issues arise, and they do a LOT, due to trying to stretch resources to the absolute limit every day, it's usually a bum deal...

Again, Every day...

This is why I tell people that every time you buy an airline ticket, you are casting a vote.

What to do want airline travel to be?

It's also why I have done everything I can to be part of the solution.

And mine's not even #1!!!
Click to expand...
Sounds like you're describing my first, last, and only experience with Allegiant. Blech. What a goat rope. I'll gladly ante up more money and fly SouthernJets or similar.
 
Toobdrvr said:
There's much more to it than just "knowing the details".

Scenario: Your originating flight's plane got to the gate significantly late because the airline only has two gates, at one of it's largest "hubs". (ULCC design). The gate is short staffed (by design). The ramp is short staffed (by design). What should have been a quick and easy maintenance issue tacked on another hour because all they have is contract mx, who also serves several other carriers, and, you guessed it, they're short staffed (by design).

Now you get to your connection city. Yeah right, your flight left hours ago. Our next flight to your destination is the day after tomorrow (by design). No, we don't maintain agreements with any other carriers (that costs money). We'll gladly put you up in the Motel 6 for two days, or you can have your $50 back. Better luck next time. All explained to you by someone who really doesn't give a damn, because guess what? They don't even work for the airline. Want to talk to an actual employee? We don't have any at this airport (despite being another "hub"). Here's our hotline. They're a "little" short staffed (surprise), expect a lengthy hold....

This happens. Every. Damn. Day.

Every airline has issues, but this is business as usual at a ULCC.

Sure, when things go as planned, it's decent deal. But when operational issues arise, and they do a LOT, due to trying to stretch resources to the absolute limit every day, it's usually a bum deal...

Again, Every day...

This is why I tell people that every time you buy an airline ticket, you are casting a vote.

What to do want airline travel to be?

It's also why I have done everything I can to be part of the solution.

And mine's not even #1!!!
Click to expand...

Like a 8hr40min delay due to 2 flat tires? 8)


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Give me the foreign partners FAs and Gate agents of any OneWorld, StarAlliance or SkyTeam partner anyday over their US based surly, entitled brethren.
 
Plata said:
Sounds like you're describing my first, last, and only experience with Allegiant. Blech. What a goat rope. I'll gladly ante up more money and fly SouthernJets or similar.
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He couldn't have been describing them since they don't have any connections, ever, only non-stop flights. I personally prefer the a la carte sytle of pay for what you need pricing but like Derg said, most expect full service for the base price. Now, if the ULCC's will just add tv/wifi options.
 
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