It's posted. I've gotten a bunch of PMs so I'll try to condense what I've said to everyone into this thread.
Just a few notes. It's a 24-hour operation that never closes. Shifts are from 6am-2pm, 2pm-10pm, and 10pm-6am. Schedulers work a 9-day rotation as follows: 3 AM shifts, 3 PM shifts, then 3 midnight shifts. They can trade shifts, and some trade into all AM, PM, or midnight shifts. The environment can be very high stress, but the job is what you make it. If you expect a 9-5 office environment, it will be high stress. If you've worked at a restaurant, in transportation ops, or a similar field, you'll probably find the chaotic days on par.
When very bad weather hits 16-hour shifts are not uncommon (i.e., 2 domiciles down and hundreds of flights canceled, not some little rinky-dink rainstorm). Plenty of overtime pay packed in there, and the Company usually provides them with meals when they're stuck.
As far as working with our Pilots; they're fantastic. We have Schedulers who have been in Scheduling for over 20 years (and they're always happy to share their stories about the way things were back when!). We also have Schedulers who've gone onto Maintenance, Flight Dispatch, Flight Training, Corporate Communications, Marketing, and Inflight (flight attendants). Current schedulers have been bartenders, teachers, B-52 navigators, rampers, etc.
A college degree is not a prerequisite, but relevant work experience should make up for it (military backgrounds are very helpful). Ratings can be helpful once you're on the job as far as learning terminology and the operation, but only about five percent (5%) have even a PPL, so it's definitely not a deal-maker. We hire for attitude and aptitude and train for skill. There's a 4 to 6 week training course for all new Schedulers.
Hurry up and get your application in. They generall stop accepting applications once they get a certain number (anywhere from 50 to 200, depending).
As always, PM me if you have any questions!
CREW SCHEDULER
Overview
Date Posted:
12/29/09
Job Code:
SH04
City:
Dallas
State:
TX
Country:
United States of America
Category:
Corporate Positions
Job Type:
Regular
Description
WORK ACTIVITIES/CONTEXT:
Provides friendly service to and maintains positive relationships with all internal and external Customers.
Works in a cooperative spirit to ensure the success of our Company.
The ability to provide positively outrageous Customer Service to our internal Customers by working without supervision in the following functions of the department:
Correctly and courteously handles incoming calls relating to scheduling; provides policy and procedure information, relays information or takes messages.
Ensures the timely and efficient coverage of all SWA flights in accordance with the FAR’s, contractual provisions and scheduling policies & practices.
Calculates pay including standard/non-standard, over-schedule, over-fly, rigs, guarantees, reserve, charter, VJA, JA, vacation and training.
Maintains records for sick calls, personal absences, late and no shows for Crew Members.
Perform tasks listed on daily and monthly checklists as directed.
Efficiently and correctly utilizes the scheduler and crew versions of the CMS (Maestro) to perform assignments, update & log changes and conduct research.
Send AMS messages, make deadhead & hotel reservations, fax and appropriately log transactions.
Process trip trades.
Accurately work legality, illegal trip and open trips report to ensure FAR’s and contractual parameters are followed.
Use of both the Maestro and Swift systems to assist with rerouting of crews.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Minimum Requirements
BASIC QUALIFICATIONS:
High school diploma, GED, or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
ADDITIONAL QUALIFICATIONS:
SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:
Must be able to comply with Company attendance standards as described in established guidelines.
Must be able to work well with others as part of a Team.
Must be able to type and/or use a computer keyboard, 10-key adding machine and operate a telephone.
Basic knowledge of PCs and Windows application operations is helpful.
Must be able to effectively communicate verbally by telephone and in person.
Must be able to perform mathematical computations using decimals and/or hours and minutes.
Able to read and comprehend written documents including federal regulations labor contracts and company material.
Must be able to follow written and verbal instructions; learn, understand and follow office policies and procedures.
Must have judgment sufficient to handle and resolve complex administrative tasks.
Must possess excellent organizational skills.
Must be able to work under tight time constraints and in high stress situations to accomplish assignments.
Must be a self-starter, able to work with minimal supervision, as well as work with others as a part of a team.
OTHER QUALIFICATIONS:
Must be able to work shifts including midnight shifts.
Must maintain a well-groomed appearance.
