Southwest pilot holds flight for family

bike21 said:
I've held flights lots of times and even headed back upstairs to check to make sure we have everyone onboard at departure time because I knew we didn't. Sure enough, revenue & non-revs standing around wondering why they weren't on. Customer service in this industry needs some serious work, talk to the crews and see if you can get them to man up and take the delay. Means nothing to me to get the ol 'cockpit checks' delay assigned if I do my job and get people where they are supposed to go.
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I wish they were all as nice as you then.

I can honestly say about 90% of crews will refuse to re-do the paperwork and add misconnects unless operations insists on holding. Every once in a while they'll smile and say "Sure send em down" and take a cockpit checks delay, but its very rare, sadly. Of course I'm mostly talking about RJs, we're usually too busy at the Brasilia gates at the hubs to actually go down to the airplane, which can be the suck.
 
When I first saw the title of the thread I thought it meant the pilot held the flight for HIS OWN family. That would be totally different wouldn't it. :)
 
The story made it to the media because one of the affected party's wife or husband worked at some newspaper. These kind of things happen all the time but they go unreported mostly because the management at various airlines don't really care about this kind of publicity as long as they ensure the cheapest ticket online.
 
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