SFO Catering Meltdown

That's on me, I left that hanging just above the net and you dunked it.
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I know I do. Hell, it’s even a hypothetical interview question. I want the pax happy, especially our HVC’s. Their continued loyalty is what allows me to do what I love.

I think the philosophical difference between us is that I want all my pax happy INCLUDING the "HVCs."

What business do you think you're in, exactly?

There's a reason that I like WN, and there's a reason I tried to get on there.

As far as what business I'm in, if I take care of one, I take care of all. I don't care about their social status or level of privilege—it is my responsibility to keep them safe, on time, and, ideally, happy.

But I recognize that none of this will penetrate the nose-held-high groupthink, and I'm really not excited about going around in circles on this score.

Lol OK, list for Polaris SFO-SIN and I think you'll empathize with that premium flyer who helps keep you employed by the 10th or 11th hour of water and especially crappy and skimpy economy meals.

I can't get three days off in a row, I sure as hell can't fly to another country. But tell me why I should empathize with them more than the poor bastards stuck in seat 128F? Conceptually, I get that on long-haul routes, the premium seats allow the cheap seats to fly for the price they do (in theory), but I also recognize that corporate load planning calculations are a lot more complex and nuanced than pilots account for.

But again, well, well above my paygrade.

Maybe you care about everyone who missconnected or lost luggage because all the rolling catering delays then?

100%. Absolutely. Hell yes. That said, I haven't personally taken any catering delays. Usually when I get delayed and people misconnect, it's because there was flow and $PARTNER stole our slot for another flight. I do a lot of cleanup flights in my current spot, so half the battle is trying to get or stay on time.
 
Ok. Kinda weird you carry so much disdain for the people paying the most to occupy space on the aircraft and don't see a problem in that lol. A Polaris passenger on a long haul may very well do more for UA than if everyone in economy on one of your shorter flights in economy class were to never fly UA again. How do you think everyone who paid an arm and a leg for a transcon experience or longhaul flight is going to be satisfied knowing until mid July, this is the UA SFO product?

It personally pisses me off tho as I logged into an empty interview room with these clowns for a position that was created FOR THIS TRANSITION and wanted people who have airline management, ramp operations, worked with United Airlines/Express in various capacities AND ramp tower experience since they post an ops guy in SFO Tower G that you'd be the boss of. Real professional company, LSG SkyChefs. Looks like the people they went with did a great job.

But I learned airlines don't like it when you tell people on the conference calls that plans are impossible, short sighted, or just suck. They want people who say yes AND take the fall both. The silence was deafening when I was asked to "own up" to a "failure" in an impossible situation by some dude in ATL when I was at DL SMF who I guess is important enough that when i said "So what would YOU have done with these resources in this situation? Because I'm pretty sure it was impossible. " everyone gasped like I gave him "the bird". That is why nothing gets done, the truth hurts feelings and these "suits" are fragile. Great corporate world we live in. Probably would have been let go the second I gave my 2 cents. At SFO I watched every person in any position of power with my vigor, passion and vision end up leaving after being beaten down, ignored, and often humiliated. The people as dumb as bricks who say the right things keep climbing the ladder.

Like Derg alluded to, I think our future is a lot more stuff like this as the people who can make a difference play the game instead and choose self preservation.
 
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Ok. Kinda weird you carry so much disdain for the people paying the most to occupy space on the aircraft and don't see a problem in that lol.

If I didn't despise rich people, I'd probably have gone corpo. And hey, we're lucky I'm FFD trash I guess.

But possibly not for much longer.
 
Meh...at my AArline, I usually avoid them with the exception of the transcon Flagship flights out of JFK on the 321T's that are being reconfigured soon. That food is actually decent...and I REALLY don't like the terrible stuff on the normal domestic rotation.
321T flights are legit…but as a DFW based bro, I see those once a year
 


"Gate Gourmet, a food catering company at San Francisco International Airport, is laying off 835 workers after the “recent loss of a customer account,” according to a state filing Wednesday.
...
Unite Here Local 2, the union that represents most of the affected workers said a different food vendor, LSG Sky Chefs, is expected to be the new vendor and rehire workers."
 
Ok. Kinda weird you carry so much disdain for the people paying the most to occupy space on the aircraft and don't see a problem in that lol. A Polaris passenger on a long haul may very well do more for UA than if everyone in economy on one of your shorter flights in economy class were to never fly UA again. How do you think everyone who paid an arm and a leg for a transcon experience or longhaul flight is going to be satisfied knowing until mid July, this is the UA SFO product?

It personally pisses me off tho as I logged into an empty interview room with these clowns for a position that was created FOR THIS TRANSITION and wanted people who have airline management, ramp operations, worked with United Airlines/Express in various capacities AND ramp tower experience since they post an ops guy in SFO Tower G that you'd be the boss of. Real professional company, LSG SkyChefs. Looks like the people they went with did a great job.

But I learned airlines don't like it when you tell people on the conference calls that plans are impossible, short sighted, or just suck. They want people who say yes AND take the fall both. The silence was deafening when I was asked to "own up" to a "failure" in an impossible situation by some dude in ATL when I was at DL SMF who I guess is important enough that when i said "So what would YOU have done with these resources in this situation? Because I'm pretty sure it was impossible. " everyone gasped like I gave him "the bird". That is why nothing gets done, the truth hurts feelings and these "suits" are fragile. Great corporate world we live in. Probably would have been let go the second I gave my 2 cents. At SFO I watched every person in any position of power with my vigor, passion and vision end up leaving after being beaten down, ignored, and often humiliated. The people as dumb as bricks who say the right things keep climbing the ladder.

Like Derg alluded to, I think our future is a lot more stuff like this as the people who can make a difference play the game instead and choose self preservation.

Welcome to corporate America.

One day, hopefully soon, someone will invent Mr. Fusion and the Shipstone, and actually be intelligent about it. They’ll just be an everyday Jane or Joe, fly under the radar, outside the influence of the media or Wall Street. Start up the business is Nebraska, Kansas or some out of the way place that the Illuminati considered “fly over country”.

And they’ll change the world. And everyone else will be left, gasping like beached fish.

And I will cherish that moment.

That’s my head canon, anyway.
 
Oh no, won't somebody think of the poor elite, deprived of their Otis Spunkmeyer diglyceride cake.
I know I do. Hell, it’s even a hypothetical interview question. I want the pax happy, especially our HVC’s. Their continued loyalty is what allows me to do what I love.

I think the philosophical difference between us is that I want all my pax happy INCLUDING the "HVCs."
Where is that philosophical difference in what I said? You’re the one that called out your HVC, whereas I said I want the pax happy, with an emphasis on the HVC. Putting an emphasis on HVC’s doesn’t mean forgetting about everyone else. If anything, you singled out HVC’s as ones you don’t care for in your initial comment…. It’s a bit of a weird flex to try to construe that out of what I said.
 
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You know most of the people sitting up there aren’t “rich people”.
That may be so, but a lot of them surely decide where those “rich people’s” money is spent. Hell, thanks to you I’m not just a customer 🤣
 
You know most of the people sitting up there aren’t “rich people”.
The number of times I've occupied a 1st class seat with under $100 to my name is double digits for sure LOL I got zero dollar paychecks a few times for trading most of my shifts during some periods and payroll deducting travel. That was far from unheard of making $11/hr 24 hours a week back then at OO. Though I've done that on Virgin America as a paying pax for sure haha.

lol @ ChasenSFO getting radicalized by Bill Lumbergh
We had a tray in the ramp tower marked "TPS reports" where we put the busy work the airport gave us would go to be collected.
 
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"Gate Gourmet, a food catering company at San Francisco International Airport, is laying off 835 workers after the “recent loss of a customer account,” according to a state filing Wednesday.
...
Unite Here Local 2, the union that represents most of the affected workers said a different food vendor, LSG Sky Chefs, is expected to be the new vendor and rehire workers."
Oddly enough, everyone I knew at Gate Gourtmet stayed. I get Delta and Air Canada 1st class meals fairly often whenever I give one of them a ride home. Life there got better post-United now that there is no complex hub operation to deal with. 3 people I knew there who stayed all got promoted, I think they all make 6 figures too. I don't know anyone at LSG, I know several people they never got back to for driver interviews, despite advertising mass hiring.
 
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