Retaining Pilots

[FloridaLarry]

...Serious question, What is it that encourages a pilot to go the extra mile for passengers or employees? I've heard the stories of the Captain who bought pizza for all the stranded passengers and the crews who go out of their way to rescue a lost stuffed animal 6 states away for a kid. What is it that drives these airline employees to do this?

Hiring the right, decent people in the first place.

Then, don't abuse them (in the many ways quoted in this thread and that we've seen).

And reward that kind of over-the-top performance, and make sure the word goes out about it. Preferably as publicly as possible (which also makes it a recruiting expense!)..